
International Customer Service Representative
4 days ago
**Who We Are**:
**Teleperformance is a French MNC with operations in 100+ countries, overall 4 Lakh and more employees works with us across the Globe.**
**We have an exciting opportunity for those with** **excellent English (Verbal and Written)** **Communication skills.**
**JOB LOCATION - MALLAD Thane
- Mumbai**
**(Voice and Non Voice)
- Blended Process**
**Immediate Joiners Required.**
**Roles & Responsibilities**
- Resolve customers follow queries by contacting vendors and suppliers.
- Should have eye for detail and good problem-solving ability.
- Proficient in navigating various client tools.
- Ensure industry standards and regulatory requirements for information security and data protection are met.
- Demonstrate a duty of care attitude by providing an exceptional level of customer service to all users who contact PPS
- Maintain a positive and professional demeanor while listening and responding to all customer inquiries.
- **A minimum of +1 year in a customer service domain & willing to work in rotational (Night) Shifts**:
- **Prior Travel account experience and good geographical knowledge of North America is an advantage**:
- **Good Communication ability, both Written and Verbal**:
- **Typing Speed of over 45 WPS**:
- **High level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism.**:
- **Excellent computer skills, a willingness, and an eagerness to excel.**
**Working Schedule**:
- **5 days working with Rotational Night shifts mostly and 2 days rotational off.(24/7 Process)**:
- **Shift duration of 9 hours including 1 hour break.**
**To talk to HR- Please call/ WhatsApp between 10 Am -7.30 Pm-**
Pay: ₹25,000.00 - ₹30,606.17 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English
- C1 Quality
- Expert and Professional (required)
Work Location: In person
**Speak with the employer**
+91 7603885092
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