Quality Analysis Bpo

2 days ago

Airoli Navi Mumbai Maharashtra, India NARITH BUSSINES SERVICE Full time

Urgent Hiring for Quality analysis

Immediate Joiners Required.

JD - QA
i. To audit calls/ mails as per grid defined by clients on a daily basis
ii. Record feedback and to let the Customer service rep know about his/hers areas of improvements
iii. Bring in necessary changes to the process and constant updating of call center core process
iv. To check whether the CSR has incorporated Knowledge and competence and the customer was
able to comprehend to what the CSR was talking about
v. Analyze existing work practices - system and procedural - identifying and implementing areas
for improvement To check if the CSR has used the right telephone etiquettes & followed
appropriate hold procedures and has a given a proper resolution for the customer’s request
vi. Reduce errors in process by Audits / RCA / FMEA and setting controls in the process
vii. Deliver productivity improvements through the continuous growth and technical development of
all areas of the team
viii. Min 2 years of experience in Quality
ix. Good Analytical skills
x. Knowledge on Quality Tools
xi. Basic knowledge on excel
xii. Should be open to Rotational shifts/week offs
xiii. Customer support background preferred (non
- tech)

Please call HR 8657177805

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Quality Analysis BPO (Customer Service Process): 3 years (preferred)

**Language**:

- Excellent English (required)

Work Location: In person

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