Urgent Required Hotel Receptionist

3 days ago

Vrindavan, India Ananda Krishna Van Full time

Job Title: Hotel Receptionist

**Job Description**:
As a Hotel Receptionist, you will be the first point of contact for guests visiting or contacting our hotel. Your primary responsibility is to ensure a positive guest experience by providing excellent customer service and efficient administrative support.

Key Responsibilities:

- Greet and welcome guests as they arrive at the hotel.
- Check guests in and out of the hotel, ensuring accurate recording of guest information and preferences.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Provide information about hotel facilities, services, and local attractions.
- Answer phone calls, take messages, and redirect calls to appropriate departments.
- Process reservations, cancellations, and modifications accurately and efficiently.
- Maintain an organized and tidy reception area.
- Handle cash and card transactions, including billing and invoicing.
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction.
- Assist with administrative tasks such as filing, data entry, and report generation.
- Follow hotel policies and procedures to ensure security and privacy of guest information.
- Upsell hotel amenities and services to enhance guest experience and increase revenue.

**Requirements**:

- Proven experience as a receptionist or in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office and hotel management software (e.g., Opera, Fidelio).
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.
- High school diploma or equivalent; additional certification in hospitality or tourism is a plus.

As a Hotel Receptionist, you play a crucial role in creating a welcoming atmosphere and ensuring guest satisfaction. Your friendly demeanor, attention to detail, and dedication to providing exceptional service contribute to the overall success of our hotel.

**Job Types**: Full-time, Permanent

**Salary**: ₹8,086.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Hotel: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Ability to Commute:

- Vrindavan, Uttar Pradesh (required)

Ability to Relocate:

- Vrindavan, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

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