Office Administrator

7 days ago


Kochi Kerala, India HR Integral Full time

**Administrative & Office Management**
- Manage daily office operations, supplies, vendor communications, and inventory records.
- Maintain accurate documentation such as staff schedules, supplier invoices, and compliance files.
- Support management in financial tasks like petty cash, billing, and payroll coordination.

**Customer Relationship Management (CRM)**
- Use CRM tools to track and manage customer reservations, feedback, and loyalty programs.
- Maintain an updated customer database for marketing and promotions.
- Generate reports on customer trends, repeat visits, and satisfaction insights.

**Staff & HR Support**
- Assist in staff onboarding, training schedules, and record-keeping.
- Coordinate shift rosters and communicate updates to employees.
- Ensure compliance with restaurant policies and legal standards.

**Communication & Coordination**
- Act as a communication hub between management, staff, suppliers, and customers.
- Organize and document meetings, feedback sessions, and operational updates.

**Skills Required**:

- Proficiency in **CRM tools** (Zoho, HubSpot, Toast, or restaurant-specific CRMs).
- Strong organizational and multitasking skills in a fast-paced environment.
- Good knowledge of MS Office / Google Workspace.
- Excellent communication and customer service skills.
- Ability to handle financial documentation and basic bookkeeping.

**Qualifications**
- Bachelor’s degree or diploma in Business Administration, Hospitality Management, or related field.
- Previous experience in restaurant administration or hospitality sector preferred.
- Hands-on experience with CRM software in customer-facing operations.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person



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