Customer Care Representative

3 days ago


Mumbai, India Water International Full time

**This would be a work-from-office role**

1. Answer customer care calls and resolve buyer queries.

2. Create tickets on support software and close them timely.

3. Calling up customers whose orders have been delayed in transit and keeping them informed.

4. Extensively following up with courier companies and getting shipments delivered.

6. Reconciling payments from Courier companies and issuing refunds if applicable.

7. Following up with customers and asking them to complete their purchases.

8. Calling up customers and asking them for their feedback and giving them feedback links.

9. Calling up customers who have placed COD orders and confirming their order.

10. Responding to negative customer comments online and managing reputation.

Patient Listener, Excellent Communication skills Must know fluent English (Oral and written) and Hindi, Good Typing Speed, Problem Solving, Greatly confident.

Education Required:

- University/College degree is an asset.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹27,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai, Mumbai - 400097, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)



  • Mumbai, India Believe Full time

    Company Description Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development. Its 1,610 employees in more than 50 countries aim to support local artists...


  • Mumbai, India Squarecell Full time

    *Company Name* : Tech Mahindra *Location* :Mumbai *Qualification* : HSC/ Graduation *Exp Required* : Fresher/ 6 months exp *Title*: Customer Care Representative Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills. The ability understand customer requirement is also...


  • Mumbai, Maharashtra, India Digital Dots Full time

    We are Digital Dots, Digital marketing Agency located in Mumbai. We are looking to Hire Customer Care representatives in the City, Mumbai to handle enquiries of our clients. The Calls will be entirely outbound calls/rotational shifts. Cab facilities shall be available in some of the processes. Pay: ₹22,589.00 - ₹32,965.29 per month **Benefits**: -...


  • Ghansoli, Navi Mumbai, Maharashtra, India Geekout Cooperation LLP Full time

    **Job Title**: Customer Care Representative **Key Responsibilities**: - Generating leads to expand customer base - Conducting voice-based interactions - Providing excellent customer service - Resolving customer issues efficiently - Demonstrating effective time management Qualifications: Minimum requirement of 12th grade completion, with maximum...


  • Mumbai, India The Yoga Institute Full time

    Job Description: You will be working with The World's Oldest Yoga Institute in Mumbai. Santacruz East, Mumbai location - Work From Institute only. Excellent communication and inter-personal skills. **Able to write, understand English language properly and understand client's query, draft letters and write with fluency.** **We are looking for an...


  • Powai, Mumbai, Maharashtra, India WUElev8 Innovation Services Full time

    WUElev8 Innovation Services Private Limited Where U Elevate drives technology innovation with future ready tech talentWhere U Elevate is working on fulfilling the vision of making India an 'Innovation Hub' of the world, by enabling organizations drive their technology innovation with the future-ready tech talent. Where U Elevate does this by providing...


  • Mumbai, Maharashtra, India RAS BEAUTY PVT LTD Full time

    Job Description: We are seeking a motivated and experienced Customer Care Lead to join our team. As a Customer Care Lead, you will be responsible for managing and overseeing our customer service team to ensure outstanding customer support and satisfaction. You will play a key role in developing and implementing strategies to enhance customer care processes,...


  • Mumbai, Maharashtra, India Believe Full time

    **Company Description** Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development. Its 2,020 employees in more than 50 countries aim to support local artists...


  • Mumbai, Maharashtra, India S M ELECTRICAL WORKS Full time

    post - customer care executive Location - Andheri Education-Graduate Experience -1-2 years skill and job duties - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and...

  • Customer Care

    5 days ago


    Chandivali, Mumbai, Maharashtra, India BDV Private Limited Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Hindu Customer Care Representative & Lead Generator. As a key member of our customer service team, you will be responsible for providing exceptional service to our Hindu customers while also proactively generating leads to support our business growth. **Job Types**: Full-time,...