Customer Care Representative

2 days ago

Mumbai, India Believe Full time

Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.

Its 1,610 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness, and transparency.

To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry

Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).

Ready to **#setthetone** with Believe?

**Job Description**:
As part of the development of a new service offer for artists, Artist Services & Development (ASD), Believe is looking for a Customer Care Representative.

Integrated into the Customer Care & Support department and based in India, you will report to the Global Head of Customer Care & Support ASD, based in Paris.

You will be the point of contact for the project teams in India dedicated to top artists and artists with high potential.

Your main role and responsibilities are:

- Be the main contact for Artist Services & Development team for the delivery of artistic audio and video content and for the resolution of operational problems on artistic content, payment of royalties, reporting, management of copyright in compliance with our SLAs
- Train and onboard our artists on Believe tools
- Participate to the marketing and promotion strategies in order to best deploy our artists’ album releases
- Advise Projects Managers on operational feasability of marketing activities
- Be a proactive force to improve processes and internal support tools
- Propose ways of operational deployment

**Qualifications**:

- We will appreciate your agility, your sense of innovation, your excellent relationship and your enthusiasm. A successful experience in a client support team is a plus
- During your past experiences, you have developed the following skills:
- Strong communication with respect and empathy
- Attention to details
- Capacity to resolve problems and proactive force
- Passionate about digital and technology
- Professional proficiency in MS Excel
- You are fluent in English, both spoken and written

Additional Information
**#Flexibility** - Just punch in leaves, not intime and out time

**#Office perks** - a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

**#Wellbeing** - Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

**#Transperancy **- engaged in secondary activity just disclose it to us

**#Compensation** - Tailor made flexi pay plan for tax saving

**#Sustainability**:

- You can be a part of the CSR program, represent yourself as a #shaper and contribute to a better future.

**Disclosure**:
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

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