Customer Care Representative

1 week ago

Mumbai, India Anthias Biopharma Pvt. Ltd. Full time

**Job Summary**:
As a Customer Care Representative, your primary responsibility is to ensure a positive customer experience by addressing inquiries, processing orders, and providing information related to pharmaceutical products and services. You will work closely with customers and healthcare professionals to meet their needs and expectations.

**Responsibilities**:

- Customer Interaction:
Address inquiries regarding prescription status, medication availability, and pricing.

Assist in scheduling medication refills and managing prescription transfers.
- Order Processing:
Receive and process prescription orders accurately, ensuring compliance with legal and safety requirements.

Verify insurance information and co-pays, and resolve any related issues.
- Medication Education:
Offer basic medication information and instructions to customers.

Provide guidance on potential side effects, proper usage, and storage of medications.

Refer customers to pharmacists or healthcare professionals for more in-depth consultations when necessary.
- Problem Resolution:
Handle customer complaints and issues efficiently, working to find suitable resolutions.

Escalate complex issues to supervisory staff or pharmacists as needed.
- Data Entry:
Maintain customer profiles and prescription records accurately in the pharmacy database.

Ensure the confidentiality and security of sensitive customer information.

- Product Knowledge:
Stay informed about the latest pharmaceutical products, services, and health-related topics to assist customers effectively.

**Qualifications**:

- Graduate with ( B Pharm degree preferred).
- Strong communication skills, both written and verbal.
- Exceptional customer service and interpersonal skills.
- Proficiency in using pharmacy software and computer systems.
- Attention to detail and accuracy in data entry
- Experience of 2 years in US call centre process required

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8591292155

  • Customer Care Representative

    3 days ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    _**Job Title: Customer Care Representative. **_ **Location**: Malad and Thane **Experience**: 12 months to 36 months **Salary**: Up to _45,000 INR _per month We are currently hiring for Customer Care Representative on global scale. We are currently hiring enthusiastic individuals with excellent communications skills to join our International Customer...

  • Customer Care Representative

    5 days ago

    Mumbai, Maharashtra, India beBeeCustomerCare Full time US$ 40,000 - US$ 80,000

    Job Opportunity: Customer Care Representative">To make outbound calls to customers and build strong relationships.Identify and capitalize on opportunities for cross-selling and upselling services.Deliver exceptional customer service and ensure consistent quality communication.Requirements:Excellent communication, interpersonal, and problem-solving...

  • Customer Care Representative

    4 days ago

    Pune, Mumbai, Bengaluru / Bangalore, India beBeeCustomerCare Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: Customer Care RepresentativeAbout the RoleWe are seeking a talented and motivated individual to join our customer care team as a representative. In this role, you will be responsible for providing exceptional service to clients through phone, email, or chat.Key ResponsibilitiesHandle customer inquiries and resolve issues in a professional and...

  • Customer Care Representative

    2 weeks ago

    Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    **Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...

  • Customer Care Representative

    5 days ago

    Mumbai, Maharashtra, India Digital Dots Full time

    We are Digital Dots, Digital marketing Agency located in Mumbai. We are looking to Hire Customer Care representatives in the City, Mumbai to handle enquiries of our clients. The Calls will be entirely outbound calls/rotational shifts. Cab facilities shall be available in some of the processes. Pay: ₹22,589.00 - ₹32,965.29 per month **Benefits**: -...

  • Customer Care Representative

    1 week ago

    Mumbai, India Squarecell Full time

    *Company Name* : Tech Mahindra *Location* :Mumbai *Qualification* : HSC/ Graduation *Exp Required* : Fresher/ 6 months exp *Title*: Customer Care Representative Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills. The ability understand customer requirement is also...

  • Customer Care Representative

    1 week ago

    Mumbai, India Squarecell Full time

    *Company Name* : Tech Mahindra *Location* :Mumbai *Qualification* : HSC/ Graduation *Exp Required* : Fresher/ 6 months exp *Title*: Customer Care Representative Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills. The ability understand customer requirement is also...

  • Customer Care Representative

    2 weeks ago

    Mumbai, India Believe Full time

    Company Description Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development. Its 1,610 employees in more than 50 countries aim to support local artists...

  • Customer Care Representative

    6 days ago

    Mumbai, Maharashtra, India Digital Dots Full time

    We are Digital Dots, Digital marketing Agency located in Mumbai. We are looking to Hire Customer Care representatives in the City, Mumbai to handle enquiries of our clients. The Calls will be entirely outbound calls/rotational shifts. Cab facilities shall be available in some of the processes. Pay: ₹22,589.00 - ₹32,965.29 per month **Benefits**: -...

  • Customer Care Representative

    6 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Geekout Cooperation LLP Full time

    **Job Title**: Customer Care Representative **Key Responsibilities**: - Generating leads to expand customer base - Conducting voice-based interactions - Providing excellent customer service - Resolving customer issues efficiently - Demonstrating effective time management Qualifications: Minimum requirement of 12th grade completion, with maximum...