Customer Service Assistant

1 week ago

Andheri Mumbai Maharashtra, India Humaniquee Full time

**Job Title**: Customer Service Agent

**Job Location**: Mumbai - Andheri West (AzadNagar)

**Years of Experience**: 1-3 years

**Working Days**: Monday to Friday
## **Roles & Responsibilities**

1. **Handling Daily Queries**:

- Respond promptly to clinic queries, address technical issues, and provide solutions.
- Manage query queues for timely resolution and customer satisfaction.

2. **Assisting with Basic Customer Service Questions**:

- Help clinic staff with inquiries like appointment scheduling, billing, and general clinic services.
- Provide accurate information to address concerns and improve customer experience.

3. **Technical Support**:

- Troubleshoot technical issues (software, equipment, etc.) reported by clinics.
- Collaborate with the technical team to resolve complex issues and escalate when necessary.

4. **Customer Experience Enhancement**:

- Work with Account Managers to identify opportunities for improving customer experience.
- Collect feedback to identify areas for improvement and implement solutions.

5. **Reporting and Documentation**:

- Maintain detailed records of queries, actions taken, and resolutions.
- Assist in generating reports on query volume, resolution times, and customer satisfaction metrics.

6. **Escalation Handling**:

- Handle escalated inquiries or complaints professionally and empathetically.
- Escalate unresolved issues to appropriate channels for further resolution.

7. **Team Collaboration**:

- Collaborate with Account Managers, Technical Teams, and other stakeholders to address customer needs.
- Share insights from customer interactions to contribute to improvement initiatives.
## **Education and Experience**
- **Communication Skills**: Excellent verbal and written communication.
- **Interpersonal Skills**: Ability to accept challenges, multitask, and work well with others.
- **Experience**:

- Proven experience in international processes.
- Minimum 6 months of experience in customer service handling inbound calls.
- Knowledge of phone collections and escalation handling.
- **Language**: Strong communication skills in English.
- **Education**: Minimum 12th grade passed.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Night shift

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8657706365

  • Customer Service Assistant

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

    Kindly find below JD for customer support executive Full time : 10.30pm to 7.30pm CTC : 15,000 to 30,000 Key Responsibilities: - Identify and assess customers’ needs to achieve satisfaction. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle customer complaints, provide appropriate solutions and alternatives...

  • Customer Assistance

    1 week ago

    Kharadi, Pune, Maharashtra, India Bandoo Service Full time

    Job Title: Customer Assistance.(Lift Assitance) Location: Pune Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistance cum Superviser. In this role, you will be responsible for ensuring a positive experience for client by providing information and assistance and supervising the task, Your role is...

  • Customer Service Associate kannada

    1 week ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Service Assistant

    5 days ago

    Andheri, Mumbai, Maharashtra, India Flo Sleep Solutions Full time

    Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify, investigate, and resolve recurring customer...

  • Customer Service Assistant

    2 days ago

    Andheri, Mumbai, Maharashtra, India Tech Mahindra Full time

    **Tech Mahindra is hiring for - Premium Customer Service - Inbound Voice Process (Chandivali Andheri)** **Job description** - Handling customer queries, Solving queries of customers through Voice - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and - interactive...

  • Customer Service Assistant

    1 week ago

    Andheri, Mumbai, Maharashtra, India Exela Technologies Full time

    **Minimum 1 years of experience in Customer service + / upsells / renewals.** Need Excellent English communication.**Qualification**: - HSC passed. Schedule: - Day shift - Night shift Work Location: In person

  • Malayalam Customer Service

    1 week ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...

  • Customer Service

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

    We are looking for a motivated and dedicated Customer Support Intern to join our team! In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service while working...

  • Customer Service

    5 days ago

    Andheri, Mumbai, Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

    We are looking for a motivated and dedicated Customer Support Intern to join our team! In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service while working...

  • Customer Service Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Binnys Jewellery Pvt. Ltd. Full time

    **Position Overview**: As a Jewellery Customer Service Executive, you will be the primary point of contact for customers, addressing their inquiries, concerns, and requests related to jewellery products and services. You will work to ensure high levels of customer satisfaction by providing expert advice, resolving issues, and delivering personalized...