Guest Relation Executive

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Guest Relations Executive (Hotel Industry)

**Position Overview**:
The Guest Relations Executive plays a vital role in creating a positive and memorable experience for hotel guests. This position is responsible for ensuring guests feel welcome, valued, and satisfied during their stay, while also addressing any concerns or requests they might have. The Guest Relations Executive serves as a bridge between guests and hotel management, facilitating effective communication and fostering guest loyalty.

**Key Responsibilities**:
1. **_Guest Check-In and Check-Out:_**
- Warmly greet guests upon arrival, assist with check-in procedures, and provide information about the hotel's facilities and services.
- Process guest check-outs efficiently and accurately, handling billing and ensuring all outstanding issues are resolved.

2. **_Guest Services_**:

- Actively listen to guest concerns, requests, and feedback, addressing them promptly and professionally.
- Assist guests in arranging transportation, tours, reservations, and other special requests to enhance their experience.

3. **_Problem Resolution_**:

- Handle guest complaints and issues effectively, striving to find satisfactory solutions and ensuring guest comfort.
- Collaborate with relevant departments to resolve issues related to room service, housekeeping, maintenance, etc.

4. **_Relationship Building_**:

- Build strong relationships with repeat guests, recognizing and acknowledging their preferences and special occasions.
- Maintain a guest database to track guest preferences and history, enabling personalized services.

5. **_Communication_**:

- Act as a liaison between guests and hotel staff, ensuring clear communication of guest requirements and preferences.
- Communicate effectively with various departments to ensure seamless guest experiences.

6. **_Guest Feedback_**:

- Collect and analyze guest feedback, identifying trends and areas for improvement.
- Share guest feedback with relevant departments and participate in initiatives to enhance overall guest satisfaction.

7. **_Front Desk Support_**:

- Assist the front desk in handling reservations, coordinating arrivals and departures, and managing guest inquiries.
- Ensure the front desk area is well-organized, tidy, and presentable at all times.

8. **_VIP and Special Guest Services_**:

- Provide special attention and services to VIP guests, ensuring their needs and preferences are met with exceptional care.
- Coordinate with management to organize special amenities and surprises for guests celebrating events or occasions.

9. **_Crisis Management_**:

- Maintain composure during emergency situations, assisting guests and following established protocols.
- Provide accurate information to guests during emergencies and ensure their safety and comfort.

**Qualifications**:

- A bachelor's degree in Hospitality Management, Business, or related field is preferred.
- Proven experience in guest relations or customer service, preferably in the hotel industry.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with diverse groups of people.
- Problem-solving abilities and a proactive approach to guest satisfaction.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays.
- Professional demeanor and a genuine passion for delivering exceptional guest experiences.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Work Location: In person