Customer Success Executive

5 days ago

Ahmedabad, India Statusi Pvt. Ltd. Full time

**Job Title**:Customer Success Executive

**Location**: Ahmedabad

**Work Mode** - Hybrid Culture

**Experience Level**: 1-2 Years

**Key Responsibilities**:
Product Knowledge: Develop a deep understanding of our SAAS products and their features, staying updated on enhancements and new releases.

Customer Onboarding: Guide and assist new SAAS-based customers through the onboarding process, ensuring a smooth and positive experience.

Platform Setup: Collaborate with customers to set up and configure our platform to meet their specific needs and objectives.

Sales Coordination: Work closely with the sales team to provide support and coordination for customer accounts.

Customer Engagement: Proactively engage with customers to understand their goals, address concerns, and identify opportunities for platform optimization.

Training and Support: Provide training sessions and ongoing support to customers, ensuring they maximize the value of our solutions.

Feedback Collection: Gather customer feedback and insights to help inform product development and improvements.

**Qualifications**:
1-2 years of experience in customer success, digital marketing, or related roles.
Strong understanding of digital marketing concepts and SAAS-based solutions.
Proficient in communication and interpersonal skills.
Ability to work effectively in a hybrid work culture.

**Working time**: 4 pm to 1 am

**Working days**: Monday to Friday.

**Why Join Us**:
Be part of a dynamic and innovative team in the digital marketing industry.
Competitive compensation package.
Opportunity to work with a diverse range of clients and industries.
Professional growth and development opportunities.

**Salary**: ₹21,000.00 - ₹25,000.00 per month

Schedule:

- Evening shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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