Customer Service Coordinator

7 days ago


Kochi MGRoad Kochi Kerala, India Ace Finepack Private Limited Full time

Ace Finepack Private Limited is a leading provider of innovative packaging solutions, serving diverse industries with quality products and reliable services. With decades of experience and a strong presence in the Indian market, we are committed to delivering value through customer satisfaction and operational excellence.

**Key Responsibilities**:

- Maintain accurate customer records and manage CRM updates.
- Address and resolve customer complaints and follow up on outstanding issues.
- Generate reports related to customer feedback and service metrics.
- Support administrative tasks related to customer service operations.

**Requirements**:

- Bachelor's degree in any discipline.
- 1-3 years of experience in customer service or a related field.
- Excellent communication skills in English, Malayalam and Hindi
- Proficiency in MS Office and familiarity with CRM systems.
- Strong interpersonal skills and a customer-first attitude.
- Ability to multitask and work well under pressure.

**We Offer**:

- Competitive salary and performance-based incentives.
- Friendly and supportive work environment.
- Opportunities for professional development and growth.
- Convenient office location near MG Road, Ernakulam.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 7558917443


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