Customer Success Associate

4 days ago


Gurgaon, India vertex global services Full time

Designation
- Customer Success Associate

COMPANY **:FLIPKART**

**vertex global services**

(**VOICE PROCESS**) work from home

Experience
- 0-1 years

Salary Offered
- : 14K CTC -15K CTC -16K CTC

Job Location
- Gurgaon / Delhi

Day/Night shift - (flexible shift) **WORK FROM HOME**

Industry : CRM/Call Centers/BPO/ITES

Education: 12th/ any Graduates

**Working days**: 6 days

**Shifts **:9hrs

**PURPOSE OF POSITION**

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Follow procedures methodically to accurately respond to customers on Call.
- Provide quotes and information to customers related to their product.
- Provide information including Delivery timeand other quires related to product.
- Fulfill invoice requests on purchased products.

**ELIGIBILITY-**
- Should have working Laptop/PC and High-speed internet with minimum 5 mbps speed.
- Should have minimum 6 months experience in BPO. Freshers also considered.
- Should be proficient in spoken and written English & Hindi
- All agents to be cross skilled to manage all channel interactions
- Should be comfortable working any 24/7 shift.

**WORK CULTURE-**
- Work from Home.
- 6 days a week with 1 rotational off
- 24/7any 9 hours shift

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- age?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- fluent english (preferred)
- hindi (preferred)



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