Customer Success Associate

2 days ago

Gurgaon District Haryana, India VCollaborate consulting Full time

**Job Title**: Customer Success Associate - Blended Process (Chat + Voice)

**Job Type**: Full-time | On-site
**Location**: Gurugram, Haryana
**Onboarding Date**: 14th July

**About the Role**:
**Key Responsibilities**:

- Assist customers via chat and voice support channels
- Resolve technical and service-related queries effectively
- Maintain accurate records of customer interactions
- Ensure a high standard of customer satisfaction and service quality
- Meet performance and quality benchmarks consistently
- Undergraduate/Graduate in any discipline
- Minimum 6 months of experience in an international process (preferably tech support)
- Excellent verbal and written communication skills in English
- Comfortable with rotational shifts and weekly offs
- Should reside within 20 KM of the office location

**Job Details**:

- **Work Mode**: Work from Office
- **Salary**: ₹25,000 - ₹31,000 CTC/month
- **Interview Process**: HR Round → Operations Round → Versant Test
- **Working Days**: 5 days a week with rotational shifts and weekly offs
- **No. of Openings**: 50 positions
- **Benefits**: Both side cab facility

If you're looking to build a long-term career in a dynamic support environment with growth opportunities, we’d love to connect

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹27,000.00 per month

Schedule:

- Monday to Friday
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- 6 Month of International Experience in Tech Exposure

**Location**:

- Gurgaon District, Haryana (required)

Work Location: In person

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