International Customer Support Executive

18 hours ago

Eachanari Coimbatore Tamil Nadu, India Tart Labs Full time

**Roles and Responsibilities**:

- Identify customer needs and provide accurate and complete information.
- Troubleshoot customer issues and escalate cases to the relevant departments when necessary.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies to ensure consistency.
- Collaborate with the team to improve the overall customer service process.
- Monitor and report recurring issues to enhance the customer experience.
- Provide feedback on the efficiency of the customer service process and suggest improvements.

**Requirements Must Have**:

- Bachelor’s degree in any field (preferred but not mandatory).
- 1 to 2 years of experience in customer support or a related field.
- Must have experience working with international customers.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to work independently.
- Patience, empathy, and a customer-oriented attitude.

**How to Apply**:
**Why Join Us?**
- Flexible working hours (Day shift only)
- Hybrid Mode (Saturday and Sunday Work from Home)
- Provident fund for employees
- Dynamic and collaborative work environment.
- Competitive salary and growth opportunities.

**About Tart Labs**:
Tart Labs is a Coimbatore-based software development company specializing in innovative web, mobile, and cloud-based solutions. We deliver cutting-edge technology solutions, including digital transformation, app development, AI, and DevOps solutions.

**Tart Labs** is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Eachanari, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Have you worked with international customers before? If yes, explain;
**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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