Customer Support Executive

2 weeks ago

Singanallur Coimbatore Tamil Nadu, India Technocart online services Private Limited Full time

We are seeking a highly motivated and customer-oriented Customer Care Executive to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries efficiently and effectively.

**Responsibilities**:

- Provide accurate and timely information regarding products and services.
- Resolve customer issues and complaints professionally and empathetically.
- Identify and escalate complex issues to appropriate departments and internal team.
- Maintain accurate records of customer interactions.
- Meet individual and team performance targets, such as customer satisfaction scores and call resolution rates.
- Proactively identify areas for improvement in customer service processes.
- Stay updated on product knowledge, industry trends, and company policies.
- Contribute to a positive and collaborative team environment.

Qualifications:

- Fresher’s Can also Apply
- Excellent communication and interpersonal skills, both verbal and written.
- Strong customer service orientation with a focus on customer satisfaction.
- Ability to multitask and prioritize effectively in a fast-paced environment.

Contact:
**90426 02289**

Executive - HR

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9042602289

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