Receptionist/telecaller

1 week ago

Visakhapatnam Andhra Pradesh, India Digital IT Hub Full time

**Reception Duties**:

- Welcome and assist visitors in a professional and courteous manner.
- Schedule and coordinate appointments, meetings, and follow-ups.
- Maintain reception area and ensure it reflects the professional image of all brands.
- Handle documentation, filing, and basic administrative tasks.

**Tele calling Duties**:

- Make outbound calls to potential and existing clients for lead generation, sales follow-ups, or customer feedback.
- Answer inbound calls and queries professionally, providing accurate information about products/services.
- Maintain and update customer databases and CRM systems.
- Promote multiple brands and cross-sell services where applicable.

**Other Responsibilities**:

- Coordinate with internal teams for smooth interdepartmental communication.
- Assist in organizing promotional activities, events, and marketing campaigns.
- Report daily/weekly activities and feedback to management.

**Skills & Qualifications**:

- Minimum 1-3 years of experience in tele calling and/or front-office/reception roles.
- Excellent verbal and written communication skills in Telugu, English and Hindi
- Friendly, professional, and presentable.
- Good organizational skills and ability to multitask efficiently.
- Familiarity with CRM software, MS Office, and basic administrative tools.

**Personal Attributes**:

- Positive attitude and strong customer orientation.
- Quick learner with the ability to adapt to multiple brands and processes.
- Team player with good interpersonal skills.
- High level of integrity and discretion while handling sensitive information.

**Performance Metrics**:

- Number of calls made and conversions achieved.
- Customer satisfaction and query resolution efficiency.
- Accuracy and timeliness of administrative work.
- Professionalism in handling visitors and clients.

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person

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