
Customer Support Executive
4 days ago
**Roles**:
- Improve service experience.
- Take ownership of customers' issues and follow problems through to resolution.
- Assist develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.
**Requirement/Skills**:
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Speak with the employer**
+91
+91-XXXXXXXXXX
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