Customer Support Executive

4 days ago


Delhi, India VisionIAS | Ajayvision Education Private Limited Full time

**Roles**:

- Improve service experience.
- Take ownership of customers' issues and follow problems through to resolution.
- Assist develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.

**Requirement/Skills**:

- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX



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