Guest Relation Associate

5 days ago

Kottayam, India Kumarakom Lake Resort Full time

Review guest arrival lists to offer a warm greeting.
- Attend to distinguished visitors (such as VIPs) and respond to their questions.
- Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions)
- Promote services and provide information about amenities, the neighbourhood, and venues.
- Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and, if necessary, escalate to the Guest Relations Manager. Log information in the logbook on a daily basis.
- Assure that health and quality standards are met.

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Kottayam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: One location

**Speak with the employer**
+91 9847435814

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