Guest Relation Executive

2 days ago


Kottayam, India Rhythm Kumarakom Full time

**Responsibilities**:

- Warmly welcome guests upon arrival and assist with check-in and check-out procedures.
- Address guest inquiries, complaints, and requests in a professional and timely manner.
- Provide information about hotel amenities, services, and local attractions.
- Coordinate with other departments to ensure a smooth guest experience.
- Maintain accurate records of guest preferences, room availability, and billing details.
- Oversee VIP guests, ensuring their needs are met with personalized service.
- Collect guest feedback and take necessary steps for service recovery.
- Monitor customer satisfaction and suggest improvements to enhance guest experiences.
- Ensure compliance with hotel policies and standards.

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Work Location: In person

**Speak with the employer**
+91 9778011957



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