Guest Relation Executive

7 days ago

Kottayam, India Hearing Solutions Pvt Ltd Full time

**Job description**
- To welcome & Assist Customer on their arrival in centre.
- Take down customer’s details and information. (Forms and official Templates to be filled).
- Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation).
- Attending calls
- Receiving, and responding, Transferring calls to appropriate departments, providing full. information, and support to the caller.
- Maintaining walk-in register and admin registers.
- Preparation of database of Client contacts and updating.
- Filling papers/bills and important documents.
- Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register (D)
- Co coordinating with different Departments of the companies.
- Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses).
- Coordinate for office events. (Interview Drive, Promotional activities, Joining formalities, Send off, Birthdays).
- Make sure Office Equipment’s are working perfectly.(fax m/c, printer, PABX system etc.)
- Should have all the maintenance staff contact number Organized and in order.
- Vendor management for stationers, travel agents, courier agents, and all allied third party service providers.
- To arrange for food and beverages for the senior management guests & dignitaries, on case to case basis, after seeking the appropriate approval.
- Maintains confidentiality at all time of the organization fiscal and personnel related information.

**II, Skill Set (FOE)**

Ø Must have good communication skill.

Ø Friendly attitude will be helpful.

Ø Good analytical skill is essential.

Ø Good interpersonal skills/Soft Skills

Ø Must be flexible with working time.

Ø Should Speak English, Malayallam

Ø Should be a quick learner.

Ø Multi tasking ability.

Ø Should possess an attitude to serve and help people.

Ø Customer Service oriented (C.S experience Preferred).

Ø Excellent people skills and ability to interact with a wide range of client, staff and customers.

Ø Having Experience as (FOE) in hospitals and clinics Preferable (H.S).

Ø Age 19 to 30 years

Timing: 10am to 7pm

Contact:
+91-XXXXXXXXXX

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

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