Customer Service Executive

1 week ago

Mumbai Maharashtra, India Brenntag Full time

Your Role

In assigned territory act as first contact point for customers. Process orders and coordinate complaint management/returns with relevant stakeholders to achieve high customer service excellence. The purpose of the role is to provide support for pre-sales & post-sales activities for customers as well as internal sales team in order to ensure high customer satisfaction, within the sales support function of Brenntag India. This would be a support service & an individual contributor role.

Responsibilities
- Act as first contact point for customer service;
- Process customer orders and re-orders according to quality standards and targets.
- Evaluate and identify opportunities to drive process improvements continuously.
- Complete relevant reporting and admin tasks.
- Coordinate customer complaints, returns management
- Represent contact point for customers for any kind of questions related to delivery/order management.
- Be the first point of contact for customers and respond to their queries in a timely manner.
- Ensure accurate and timely processing of all purchase orders/ sales orders of the respective BU.
- Keep the customers informed about any unforeseen delay or problems in deliveries of the consignment.
- If needed handle issues raised by the internal sales, finance & supply chain team as well as the suppliers.
- Assist the business manager in preparing & organizing the promotional activities/ customer roadshows/exhibition and the sales team for sales support analysis.
- Coordinate/follow-up with the customers for timely collection of payments as & when required.

Job Requirements:

- graduate from a reputed college/university.

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