Collections Associate

2 weeks ago

Gurgaon, India Updraft Full time

**Who are we?**

Updraft is an award-winning, FCA-authorised, high-growth fintech. Our vision is to revolutionise the way people spend and think about money, by automating the day-to-day decisions involved in managing money and mainstream borrowings like credit cards, overdrafts and other loans. We are building a complete personal financial service on mobile that provides;
- A 360-degree spending view across all your financial accounts (using Open banking).
- A free credit report with tips and guidance to help improve your credit score.
- Personalised financial planning using a proprietary mix of automated algorithms and manual advice.
- Intelligent lending products to help reduce the cost of credit. Saving products that help users automate their savings.
-

**Who are we looking for?**
***

**Key Attributes**
- Deal with Debt Management companies and insolvency practitioners
- Managing day-to-day relationships with Debt Collection Agencies.
- Direct Debit mandates - new/changes.
- Working on any failed payment posts
- Comply with all appropriate regulatory and FCA guidelines which are pertinent to Borrowers, Colleagues
- Handle Borrower dissatisfaction in an appropriate and professional manner and adhere to our internal complaints/escalation process

**Requirements**:

- A minimum of 2 years experience in Collections and/or Unsecured Lending (Overdrafts, Credit Cards, Personal Loans).
- Previous experience in CRM would be beneficial but not essential.
- Exceptional ability to communicate with customers to negotiate debt payment plans.
- Excellent verbal and written communication skills with a professional and customer-centric approach
- Experienced in delivering against targets and working to achieve all SLAs and KPIs consistently
- Working on UK bank holidays.
- Working on Saturdays, along with the rest of the team based in the UK
- Equivalent degree from a reputed college.
- Awareness of compliance and financial regulation.
- Working hours will be in sync with the London HQ.

**Benefits**
- Competitive salary based on experience
- An annual performance bonus
- Tech gear for you to perform your duties more efficiently
- Additional allowances available
- 18 days of paid annual leave.
- Ability to carry forward up to 5 holidays to the next year
- Public holidays according to the Indian bank holiday calendar (excluding the ones co in-siding with the UK calendar)
- Training allowance to help you achieve your career goals

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