CRM (Us Shift - Female)

1 week ago

Katargam Surat Gujarat, India TalentGuru Full time

**About the Company**:
We are a reputed jewellery manufacturing company based in Surat with a strong presence in the international market. We specialize in high-quality diamond and gold jewellery catering to clients across the globe, including a significant customer base in the United States. As part of our global expansion, we are looking for a dynamic **female CRM Executive** to manage and support our US clients during their business hours.

**Job Summary**:
**Key Responsibilities**:

- Handle order inquiries, follow-ups, shipment tracking, and after-sales service efficiently.
- Maintain and update customer records in CRM software and ensure data accuracy.
- Build long-term relationships with clients through regular communication and personalized service.
- Coordinate with internal departments like production, design, logistics, and accounts to fulfill customer requirements.
- Address customer complaints and resolve issues in a timely and professional manner.
- Collect customer feedback and suggest improvements in services and products.
- Prepare daily/weekly reports on client interactions, issues resolved, and pending actions.
- Support marketing and sales efforts by sharing updates on new collections, promotions, and events.

**Requirements**:

- Graduate in any discipline; additional qualifications in communication, customer service, or business management is a plus.
- 2-5 years of experience in customer service/CRM, preferably with international or US-based clients.
- Excellent verbal and written communication skills in English.
- Proficient in using CRM tools, MS Office, and communication platforms like Zoom, WhatsApp Business, etc.
- Strong interpersonal and problem-solving skills.
- Ability to work independently during night shifts and manage time effectively.
- Prior experience in the jewellery or luxury goods industry will be an added advantage.

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8866371274

  • CRM Us Shift

    2 weeks ago

    Katargam, Surat, Gujarat, India TalentGuru Full time

    **Key Responsibilities**: - Make outbound calls to potential customers to promote and sell products/services. - Handle inbound calls and resolve customer inquiries efficiently. - Provide product/service details and assist customers in making informed decisions. - Maintain a database of leads and follow up regularly to close sales. - Work closely with the...

  • CRM (Us Shift - Female Only)

    2 days ago

    Ichhapore, Surat, Gujarat, India TalentGuru Full time

    **CRM Executive - Payment Collection (US Clients)** **Key Responsibilities**: - Contact US clients via phone to follow up on outstanding payments. - Maintain a professional and customer-friendly approach while ensuring timely collections. - Address client queries related to payments and resolve disputes effectively. - Keep accurate records of payment...

  • ERP / CRM Implementation & Support

    1 week ago

    Ahmedabad, Gujarat, India DaeBuild CRM Full time

    The CRM Implementation & Support profile would be: - Ensuring absolute success of each DaeBuild CRM Implementation. - Ensuring absolute satisfaction and happiness of each customer by offering the best functional and technical support. - QA Testing on the Implementation. - Online and Onsite Software Training. - Hand holding the clients. - Online and Onsite...

  • CRM Software Implementation

    2 weeks ago

    Makarba, Ahmedabad, Gujarat, India DaeBuild CRM Software Full time ₹ 4,20,000 per year

    We are looking for candidates with CRM Implementation & support experience of 2- 3 years who can be a part of our DaeBuild CRM Software Functional Support team.The CRM Software Functional Support profile would be :-Ensuring absolute success of each DaeBuild CRM Implementation.Ensuring absolute satisfaction and happiness of each customer by offering the best...

  • CRM (Female Candidates Preferred)

    3 days ago

    Surat, India Agarwal Job Placement Full time

    We have vacant of 5 CRM Jobs in Surat, Experience Required : 2 Years Educational Qualification : Higher Secondary, Secondary School, , , , , Skill CRM etc. Experience 2 - 3 Years No. of Openings 5 Education B.A, B.B.A, B.C.A, B.Com, B.Ed, Higher Secondary, Secondary School Role Client Relationship Manager Industry Type Textile / Garments /...

  • CRM (Female Only)

    7 days ago

    Sarthana, Surat, Gujarat, India TalentGuru Full time

    **ob Summary**: **Key Responsibilities**: - Make **outbound calls** to potential and existing customers to provide **product/service information, resolve queries, and follow up on inquiries**. - Handle **inbound customer queries** and assist them with relevant solutions. - Maintain and update customer records in the **CRM system**. - Follow up on **customer...

  • CRM

    2 days ago

    Surat, Gujarat, India RISHI JOBS Full time

    Profile: CRM Experience: 02 - 03 years **Salary**: 25k - 35k Roles: - Maintain client data using Excel and CRM tools. - Draft and format documents using MS Word efficiently. - Handle customer queries and provide timely resolutions. - Support sales and service teams with client coordination. Qualification: Graduate

  • Tellecaller (Female)

    7 days ago

    Katargam, Surat, Gujarat, India Gruham Developers Full time

    Organizational Role: Telemarketing Executive Good communication skills with daily 100 fresh call - Review suspecting and prospecting of client on daily activity over telephonic conversation - Lead generation needs to be evaluate on weekly basis through site visit - Continuous follow up with prospective brokers and customers - 100% proficiency on work...

  • CRM

    2 weeks ago

    Surat, Gujarat, India RISHI JOBS Full time

    **Profile**: CRM **Experience**: 6Months - 1yr **Salary Range**:20000 **Key Responsibilities**: - Operational Coordination: Monitor and manage all operational workflows—from steel procurement to purchasing, dispatch, and beyond. Track tasks across the supply chain and ensure timely execution at every stage. - Process Tracking (“Down the Line”):...

  • CRM Executive

    1 week ago

    Surat, Gujarat, India Indigo seaways Pvt Ltd Full time

    Key responsibilities and duties: 1. Coordinate with website developer, database admin, front end developer and ERP designer to make improvement in the system 2. Data Management & analysis, reports experienced to make impact in booking system. 3. Handle inbound support in a professional manner 4. Provide technical assistance and support to resolve any...