CRM (Female Only)

1 week ago

Sarthana Surat Gujarat, India TalentGuru Full time

**ob Summary**:
**Key Responsibilities**:

- Make **outbound calls** to potential and existing customers to provide **product/service information, resolve queries, and follow up on inquiries**.
- Handle **inbound customer queries** and assist them with relevant solutions.
- Maintain and update customer records in the **CRM system**.
- Follow up on **customer feedback, complaints, and service issues** to ensure resolution and satisfaction.
- Educate customers about new **products, services, offers, and promotions**.
- Work closely with the **sales and after-sales support team** to ensure a smooth customer journey.
- Achieve daily, weekly, and monthly **call and conversion targets**.
- Ensure adherence to **company policies and compliance guidelines** while interacting with customers.
- Maintain a **positive, professional, and customer-centric approach** during all interactions.

**Skills & Qualifications**:

- **Graduate or equivalent** qualification in any field.
- **1-3 years of experience** in telecalling, customer service, or sales support.
- **Excellent communication skills in English (verbal and written).**:

- Strong **customer handling and problem-solving skills**.
- Ability to **multi-task, prioritize, and manage time efficiently**.
- Proficiency in using **CRM software, MS Office (Word, Excel, Outlook, etc.)**.
- Comfortable working in **target-driven and fast-paced environments**.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

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