Service Assistant(Female)

6 days ago

Surat Gujarat, India Arihant Refrigeration Full time

We are looking for a customer-oriented service representative. The person will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

**Responsibilities**:

- Effectively manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices(preferred)
- Basic understanding of accounting principles(Not necessary but preferred)
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**ONLY FEMALE APPLICATIONS WILL BE ACCEPTED**

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Gujarati (preferred)

Work Location: In person

**Speak with the employer**
+91 9375624243

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