Crm Manager For Surat

3 weeks ago

Surat Gujarat, India RECEX Full time

1 Job Summary - We are a fast-growing medical device manufacturing company based in Surat is seeking a Customer Relationship Manager CRM Manager to manage and strengthen relationships with both national and international clients The ideal candidate will be proactive articulate customer-focused and experienced in managing outbound calls customer service and lead nurturing 2 Key Responsibilities Make outbound calls to potential and existing clients to explain products answer queries and resolve concerns Generate and qualify leads by identifying potential customers interested in our offerings Handle customer inquiries complaints and service-related issues with professionalism and empathy Follow up on leads to ensure consistent engagement and successful closures Maintain accurate and up-to-date customer interaction lead information and sales data records Coordinate effectively with internal departments including factory and logistics teams to ensure timely deliveries Provide feedback from clients to internal teams for continuous improvement 3 Required Skills Competencies Excellent communication skills - verbal and written with fluency in English and Hindi Strong persuasion and negotiation abilities Customer service orientation - patience empathy and professionalism Understanding of sales techniques and lead conversion Proficiency in CRM tools and data entry Basic computer knowledge - MS Excel email communication etc Ability to manage and prioritize multiple tasks efficiently 4 Educational Qualification Graduate in any stream Certifications in Customer Service or CRM tools are a plus 5 Experience Minimum 6 months to 1 year in a tele-calling sales coordination or customer-facing role Experience with international clients is a bonus Total Experience 1-3 years preferred 6 Working Conditions Working Days Monday to Saturday Location Vesu Surat Female candidates residing near Vesu preferred 7 Salary Best in Industry - based on experience and skills 8 Gender Location Preference Female candidates preferred Preference for candidates residing in or near Vesu Surat

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