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Customer Care Executive

2 weeks ago

Ranchi, India Vardhman Textiles Limited Full time

Responsibilities: Customer Care II Problem Solving
- Managing incoming calls and customer service inquiries
- Provide information about products and services, take/cancel orders, and record details of complaints
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
- Follow up to ensure that appropriate actions are taken on customer requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation

**Salary**: ₹9,700.00 - ₹12,750.00 per month

Schedule:

- Morning shift
- Rotational shift

Ability to commute/relocate:

- Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**

+91 7456066667