Customer Care Executive

2 days ago

Kokar Ranchi Jharkhand, India Premsons Motor Udyog Pvt. Ltd Full time

**Customer Support Executive Job Description Template**

We are looking for a qualified Customer Care Executive to look after-sales support and car service related queries and customer feedback.

**Primary work responsibilities**:

- conducting customer satisfaction surveys to understand what areas of the company's services need improvements.
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Computer skills.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹9,000.00 - ₹11,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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