Customer Care Associate

16 hours ago

Bengaluru Karnataka, India SonicWall Full time

**Title : Customer Care Senior Associate**

**Location : Bangalore, India**

**Responsibilities**:

- Issues include but not limited to service contract, account access, license issues, non-technical customer inquiries within established guidelines and policies
- Review and identify areas of improvements to streamline non-technical customer service operation processes
- Meets required customer service support metrics including Customer Satisfaction metrics, service request handling metrics
- Interface with other SonicWall groups, including but not limited to Sales, Order Management, Service Channel, Technical support, Manufacturing Operations, Product Line Manager, Service Business Manager, Service Manager, and Global teams to resolve customer issues and inquiries.
- Screen incoming Customer calls globally
- Assist with ticket creation
- Verify entitlement and route customers to the technical support team within the organization.
- Ability to identify when an issue requires engineering and development assistance
- Identify and resolve issues with cloud services

**Requirements**:

- Good attention to detail and documentation skills.
- Good research abilities, problem identification, resolution, and decision-making skills.
- Good problem-solving skills.
- Good written and verbal communication skills, with the ability to establish effective relationships with all levels of management, employees, partners, and end customers.
- Fluency in written and spoken English.

**Education and Experience**:

- High school diploma/ GED or equivalence preferred
- Typically requires a minimum of 1 - 2 years of related experience.
- Experience with customer service, either in a call centre or other related job experience
- Some experience with Microsoft based programs

LI-NR5

LI-Hybrid

LI-Bangalore

SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

Applicant Privacy Notice

  • Customer Care Associate

    15 hours ago

    Yelahanka, Bengaluru, Karnataka, India FINESSE STAFFING Full time

    Dear, Hiring for **Customer Care Associate for Retail Industry in Yelahanka** Location**:Yelahanka RMZ Mall** Gender**:Only Male staff** Designation**:Customer care associate** Qualifications**:12 Or degree passed** Preference**:Immediate Joiners** Salary: **Regards,** **Priyanka Jadhav** **Finesse Staffing** **Job Type**: Regular /...

  • Customer Care Executive

    2 days ago

    Bengaluru, India Customer Care Executive Full time

    Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...

  • Process Associate Customer Care

    1 week ago

    Bengaluru, Karnataka, India Bread Financial Full time

    Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you... be here. Job Summary The Customer Care Department is driven by a talented group of customer experience professionals who take great pride in building customer and brand loyalty through...

  • Customer Care Associate

    1 week ago

    Whitefield, Bengaluru, Karnataka, India SATH OUTSOURCING SERVICE PVT LTD Full time

    Urgent hiring for Customer care Association Executive Location: shantiniketan Mall, Whitefield main road, banglore, karnataka **Salary**: 15k to 18k Qualifications: any graduate Experience: fresher or at list 1 yr in Retail Industry, book/publication/print media industry This is an on roll **Job Types**: Full-time, Regular / Permanent **Salary**:...

  • Associate Customer Care Advisor

    6 days ago

    Bengaluru, Karnataka, India Toast Full time

    **[P1] Associate Customer Care Advisor - Bengaluru, India (General Shift)**: Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Associate Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account...

  • Customer Care Associate

    2 weeks ago

    Bengaluru, Karnataka, India Velocity Global Full time

    Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the...

  • Customer Support Associate

    16 hours ago

    Electronics City, Bengaluru, Karnataka, India MoSahay Associate Full time

    ### We are hiring **Customer Support Associates** for a **Bengali voice process** at our Electronic City, Bangalore location. If you are passionate about helping people and have excellent communication skills in both **Bengali and English**, we want to hear from you! ### **Key Responsibilities**: - Handle inbound and outbound customer calls in...

  • Customer Care Associate

    1 week ago

    Mysore, Karnataka, India Manipal Hospital - Mysore Full time

    Key areas of Responsibility: Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for Order Entry, Cash & Billing and handling Insurance. Main Job Tasks: - Provide general information on services offered by the hospital. - Directs guests, patients, relatives and vendors to the...

  • Insurance Customer Care Associate

    2 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location: Bengaluru (Onsite)**Immediate joinersLanguages Required:**Hindi (Fluent) and English (Fluent), both Mandatorily requiredRole DescriptionThis is a full-time on-site role for an Insurance Customer Care Associate located in Bengaluru. The Insurance Customer Care Associate will be responsible for providing excellent customer service, handling...

  • Customer Care Executive

    4 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description ? Join the Team at [24]7.ai as a Customer Care Executive! Location: Bengaluru, India Shift: Night Shifts (US/Australian) Work Mode: Work from Office ? Role Overview: - Position: Customer Care Executive - Responsibilities: - Handle inbound and outbound calls. - Engage with existing and prospective customers to gather information. -...