Associate Customer Care Advisor

7 hours ago

Bengaluru Karnataka, India Toast Full time

**[P1] Associate Customer Care Advisor - Bengaluru, India (General Shift)**:
Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Associate Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and billing inquiries, to meet customer needs. As a CCA, you will be a part of the Toast Account Operations (TAcO) campaign, and assist customers with Toast contracts and billing-related inquiries, offering support for modifications, credits, and account adjustments.

**About this roll* (Responsibilities)**
- Carefully investigating inquiries concerning contracts, billing charges, or fees
- Providing clear and courteous information with a helpful and understanding approach to customer requests
- Proactively addressing customer credit requests and making necessary account revisions to enhance satisfaction with Toast POS
- Collaborating closely with various teams and departments to ensure an exceptional customer experience
- Demonstrates an understanding of the characteristics of fraud cases and effectively takes the required measures to resolve them.
- Dedicated to ongoing improvement through active involvement in initiatives to enhance customer programs and experiences

**Do you have the right ingredients?* (Requirements)**
- 2- 4 years of customer service experience, working with customer billing inquiries and account management
- SaaS background preferred
- Experience in using Salesforce a
- Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers
- Easily adapting to a dynamic, fast-paced setting
- Detail obsessed and a willingness to handle various tasks while ensuring efficiency

**Our Spread* of Total Rewards**
- Bread puns encouraged but not required

**We are Toasters**

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

  • Associate Customer Care Advisor

    1 week ago

    Bengaluru, Karnataka, India Toast Inc Full time

    P1 Associate Customer Care Advisor - Bengaluru India General Shift Toast is driven by building a restaurant platform that helps restaurants adapt take control and get back to what they do best building the businesses they love Associate Customer Care Advisors CCAs are pivotal stakeholders in responding to and resolving escalated account issues such...

  • Associate Customer Care Advisor

    1 week ago

    Bengaluru, Karnataka, India Toast Inc Full time

    Toast is driven by building a restaurant platform that helps restaurants adapt take control and get back to what they do best building the businesses they love Associate Customer Care Advisors CCAs are pivotal stakeholders in responding to and resolving escalated account issues such as credits and billing inquiries to meet customer needs As a CCA ...

  • Patient Care Advisor/care Navigator

    7 hours ago

    Yelahanka, Bengaluru, Karnataka, India Myhealingmate Full time

    : - **We’re Hiring!**: - **Position**: Psychologist Care Advisor / Care Navigator **Location**: Madhapur, Hyderabad **Salary**: ₹18,000 - ₹25,000 (Gross) **On-site role** - _No work-from-home_ **About the Role** Join **MyHealingMate** and support cancer patients by providing care coordination, psychological guidance, and compassionate assistance....

  • Customer Care Associate

    4 days ago

    Whitefield, Bengaluru, Karnataka, India SATH OUTSOURCING SERVICE PVT LTD Full time

    Urgent hiring for Customer care Association Executive Location: shantiniketan Mall, Whitefield main road, banglore, karnataka **Salary**: 15k to 18k Qualifications: any graduate Experience: fresher or at list 1 yr in Retail Industry, book/publication/print media industry This is an on roll **Job Types**: Full-time, Regular / Permanent **Salary**:...

  • Customer Care Executive

    7 days ago

    Bengaluru, India Customer Care Executive Full time

    Telecalling to customers after service and before **Job Types**: Full-time, Contract **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Paid sick time Schedule: - Morning shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support:...

  • Customer Care Associate

    1 week ago

    Bengaluru, Karnataka, India Velocity Global Full time

    Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the...

  • Customer Care Associate

    2 weeks ago

    Bengaluru, Karnataka, India Bread Financial Full time

    Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you... be here. Job Summary **Job Description**: - Essential Job Functions - Build Relationships - Serve as a customer advocate to assist customers transactions. Work independently and as a part...

  • Customer Care Associate

    4 days ago

    Mysore, Karnataka, India Manipal Hospital - Mysore Full time

    Key areas of Responsibility: Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for Order Entry, Cash & Billing and handling Insurance. Main Job Tasks: - Provide general information on services offered by the hospital. - Directs guests, patients, relatives and vendors to the...

  • Customer Care Associate

    1 week ago

    Bengaluru, India official one clickk solution Full time

    HIRING ALERT!!!! Profile: Customer Care Associate - Location - Bangalore Any graduate Roles and Responsibility: - Excellent communication skills Language: English + Hindi/Marathi/Gujarati/South Language. **Salary**: 12k-20k CTC - Interview will be walk-in **Salary**: ₹12,000.00 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay...

  • Customer Care Associate

    3 days ago

    Bengaluru, Karnataka, India Mr. Cooper Full time

    At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care...