Associate Customer Care Advisor
3 days ago
About the RoleThe Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress toward results and document customer communications throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center.Essential Duties & ResponsibilitiesProvides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases.Develop interpersonal service skills and drive efficiency and results to achieve high customer satisfaction.Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained.Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.Proactively pursue projects within the Support team to enhance our business and customer service levels.Demonstrates initiative to constantly increase knowledge and skills in the products they are assigned.Constantly and proactively improves customer service skills.All other duties as assigned. QualificationsBachelor’s degree or equivalent work experience in customer service.Required SkillsPrevious experience in a US customer service environment (Tech support – Voice).US Healthcare industry (medical billing, clinical workflow, etc.) is preferred.Excellent English proficiency in verbal and written communications.Accent neutral. Preferred SkillsStrong verbal and written communication skills, problem-solving/analytical, and troubleshooting skills.Excellent customer service skills.Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision. Pay range and compensation package100 Mbps internet service if working from home.Equal Opportunity StatementWhile at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day. This role requires that one can sit and regularly type on a keyboard the majority of their work day. This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in-coming and out-going communications via the computer and/or mobile devices. The role necessitates the ability to listen and speak clearly to customers and other associates. The work environment is an open room with other associates and noise from others will be part of the regular work day.
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Associate Customer Care Advisor
3 days ago
Greater Bengaluru Area, India Greenway Health Full timeAbout the Role The Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress...
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Associate Customer Care Advisor
3 days ago
Greater Bengaluru Area, India Greenway Health Full timeAbout the Role The Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress...
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Associate Customer Care Advisor
2 days ago
Greater Bengaluru Area, IN Greenway Health Full timeAbout the RoleThe Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress...
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Associate Customer Care Advisor
2 days ago
Bengaluru, Karnataka, India Toast Full time**[P1] Associate Customer Care Advisor - Bengaluru, India (General Shift)**: Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Associate Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account...
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Associate Customer Care Advisor
1 day ago
Bengaluru, India Greenway Health Full timeAbout the RoleThe Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress...
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Associate Customer Care Advisor
2 days ago
Bengaluru, India Greenway Health Full timeJob Summary The Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress toward...
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Associate Customer Care Advisor
2 days ago
Bengaluru, Karnataka, India Greenway Health Full timeYou Belong at GreenwayBring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future...
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Customer Care Executive
1 week ago
Bengaluru, India Customer Care Executive Full timeTelecalling to customers after service and before **Job Types**: Full-time, Contract **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Paid sick time Schedule: - Morning shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support:...
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Customer Care Associate
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Bengaluru, India Official Oneclickk Solution Full timeWe're Hiring!! Job Position - Customer Care Associate Location - Banglore Skills Required: - Excellent Communication Skills - Language - Hindi /English/ Tamil/Marathi/Gujrati **Working days -5 Days** - Shifts - Rotational **Salary upto - INR 20 k Max** - Graduate - Interview Will be walk-in - Work from office **Job Types**: Full-time, Permanent Pay:...
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Client Care Associate
3 days ago
Bengaluru, India Greenway Health Full timeAbout the RoleThe Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress...
