Client Care Associate
3 days ago
About the RoleThe Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress toward results and document customer communications throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center.Essential Duties & ResponsibilitiesProvides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases.Develop interpersonal service skills and drive efficiency and results to achieve high customer satisfaction.Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained.Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.Proactively pursue projects within the Support team to enhance our business and customer service levels.Demonstrates initiative to constantly increase knowledge and skills in the products they are assigned.Constantly and proactively improves customer service skills.All other duties as assigned. QualificationsBachelor’s degree or equivalent work experience in customer service.Required SkillsPrevious experience in a US customer service environment (Tech support – Voice).US Healthcare industry (medical billing, clinical workflow, etc.) is preferred.Excellent English proficiency in verbal and written communications.Accent neutral. Preferred SkillsStrong verbal and written communication skills, problem-solving/analytical, and troubleshooting skills.Excellent customer service skills.Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision. Pay range and compensation package100 Mbps internet service if working from home.Equal Opportunity StatementWhile at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day. This role requires that one can sit and regularly type on a keyboard the majority of their work day. This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in-coming and out-going communications via the computer and/or mobile devices. The role necessitates the ability to listen and speak clearly to customers and other associates. The work environment is an open room with other associates and noise from others will be part of the regular work day.
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Customer Care Associate
6 hours ago
Bengaluru, Karnataka, India Al Fahad Enterprises Full timeCompany DescriptionAl Fahad Enterprises operates across diverse sectors, including Travel & Tourism, Organic Products, and various other services. Known for its innovative approach and commitment to quality, the company provides an array of solutions to cater to its clients' diverse needs. With a growing presence in the market, Al Fahad Enterprises is...
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B2B Client Success Associate
3 weeks ago
Bengaluru, India Amaha Full timeAbout AmahaAmaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder.The organization has built a mental health ecosystem that provides treatment...
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B2B Client Success Associate
3 weeks ago
Bengaluru, India Amaha Full timeAbout AmahaAmaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder.The organization has built a mental health ecosystem that provides treatment...
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Care Operations Associate
2 weeks ago
Bengaluru, Karnataka, India 3Y Health Full time**About Us**: **At 3Y Health, we are building AI-driven software to empower healthcare providers and solve the overwhelming administrative complexity that consumes 40% of the industry's revenue. Our end-to-end platform unlocks opportunities for clinician entrepreneurs, enabling medical professionals to launch, run, and grow private practices. By supporting...
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Home Care Nurse
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Bengaluru, India Kites Senior Care Full timeThe Homecare nurse will be staying at the client's residence. Food and accommodation will be provided by the client. - to monitor the vitals of the patients - to ensure medications are given on time as prescribed by the family doctor - Responsible for hygiene for the patients (Oral hygiene, feeding) - end to end bed side care of the patient **Salary**:...
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Client Care Executive
6 days ago
Bengaluru, India Covenant Consultants Full timeStandard Chartered Bank is seeking a dynamic and customer-focused individual to join our Indian Client Care team as a Customer Care Executive. In this role, you will be responsible for providing exceptional customer support and resolving inquiries related to banking products and services, primarily through voice interactions. If you are a service-oriented...
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Care Coordinator
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Customer Care Associate
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Bengaluru, India Official Oneclickk Solution Full timeWe're Hiring!! Job Position - Customer Care Associate Location - Banglore Skills Required: - Excellent Communication Skills - Language - Hindi /English/ Tamil/Marathi/Gujrati **Working days -5 Days** - Shifts - Rotational **Salary upto - INR 20 k Max** - Graduate - Interview Will be walk-in - Work from office **Job Types**: Full-time, Permanent Pay:...
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Clinical Nutritionist
1 week ago
Bengaluru, India Dula Care Full timeCompany Description Dula Care is a modern preventive care platform dedicated to supporting parents-to-be from fertility, conception through childbirth. Providing expert guidance, personalized care, and real-time assistance, Dula Care ensures a smoother journey to parenthood. Our mission is to make care accessible, empowering individuals to feel supported and...
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Clinical Nutritionist
1 week ago
Bengaluru, India Dula Care Full timeCompany Description Dula Care is a modern preventive care platform dedicated to supporting parents-to-be from fertility, conception through childbirth. Providing expert guidance, personalized care, and real-time assistance, Dula Care ensures a smoother journey to parenthood. Our mission is to make care accessible, empowering individuals to feel supported and...
