Associate Customer Care Advisor

3 days ago

Greater Bengaluru Area, IN Greenway Health Full time

About the Role


The Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress toward results and document customer communications throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center.


Essential Duties & Responsibilities


  • Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.
  • Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases.
  • Develop interpersonal service skills and drive efficiency and results to achieve high customer satisfaction.
  • Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained.
  • Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.
  • Proactively pursue projects within the Support team to enhance our business and customer service levels.
  • Demonstrates initiative to constantly increase knowledge and skills in the products they are assigned.
  • Constantly and proactively improves customer service skills.
  • All other duties as assigned.


Qualifications

  • Bachelor’s degree or equivalent work experience in customer service.


Required Skills

  • Previous experience in a US customer service environment (Tech support – Voice).
  • US Healthcare industry (medical billing, clinical workflow, etc.) is preferred.
  • Excellent English proficiency in verbal and written communications.
  • Accent neutral.


Preferred Skills

  • Strong verbal and written communication skills, problem-solving/analytical, and troubleshooting skills.
  • Excellent customer service skills.
  • Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision.


Pay range and compensation package

  • 100 Mbps internet service if working from home.


Equal Opportunity Statement


While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day. This role requires that one can sit and regularly type on a keyboard the majority of their work day. This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in-coming and out-going communications via the computer and/or mobile devices. The role necessitates the ability to listen and speak clearly to customers and other associates. The work environment is an open room with other associates and noise from others will be part of the regular work day.

  • Customer Support Associate

    3 days ago

    Greater Ahmedabad Area, IN GRIPIT Full time

    Company Description Gripit (formerly Global Commerce) specializes in assisting global brands with entering and scaling in India’s dynamic market. We provide comprehensive solutions, including market entry strategies, compliance management, retail and e-commerce distribution, and brand building. Our expertise ensures global brands connect with leading...

  • Associate Customer Support

    2 weeks ago

    Greater Kolkata Area, IN Tech Mahindra Full time

    Job Title: Associate – Customer Support (Japanese Language)Location: Cyberjaya, MalaysiaSalary range: Basic salary range - 8000 RM - 8500 RM + Shift allowance (pro-rated) + Transportation allowance (pro-rated)About the RoleWe are looking for dynamic and enthusiastic individuals to join our team as Associate – Customer Support. This is an excellent...

  • Associate Category Manager

    2 weeks ago

    Greater Bengaluru Area, IN Clicktech Retail Private Limited Full time

    Overview: Clicktech Retail Private Limited (“Clicktech”) is a wholly owned subsidiary of New Trends Commerce Private Limited (“New Trends Commerce”). New Trends Commerce is a joint venture between Clicktech Enterprises Private Limited (“Poddar Group Entity”) and Haverl LLC (“Amazon Group Entity”). Clicktech is a prominent seller on the Amazon...

  • Associate Technical Program Manager

    1 week ago

    Greater Bengaluru Area, IN Razorpay Full time

    Title: Associate Technical Program ManagerRazorpay is looking for an Associate Technical Program Manager to join our engineering team. At Razorpay, the Associate TPM is a diversified and important role. It includes initiating, planning, and executing intermediate to large scale, cross-functional programs. The Associate TPM will be responsible for the...

  • Customer Care

    2 weeks ago

    Greater Bengaluru Area, IN Tata Consultancy Services Full time

    Role: CC&B TestingLocation: Kolkata/Delhi/Bangalore/ChennaiExperience: 6 Plus YearsJob Description: CCnB Testing (Configure, Price, Quote – Billing)Requirement Analysis & Test DesignUnderstand CCnB configurations, pricing rules, and billing workflows to create detailed test cases.Functional & End-to-End TestingValidate product catalog, pricing engines,...

  • Financial Associate

    2 weeks ago

    Greater Bengaluru Area, IN MetaMorph Full time

    Role: Finance AssociateExperience: 3–4 yearsLocation: BangaloreType: Full-timeOverviewWe are looking for a Finance Associate to support core accounting and finance operations. The role involves managing daily bookkeeping, accounts payable/receivable, reconciliations, and supporting statutory compliance. The ideal candidate is detail-oriented, organized,...

  • Customer Support Representative

    4 days ago

    Greater Hyderabad Area, IN HGS Full time

    Customer Support Representative (Chat/Email and Message)Qualification: GraduateMinimum 2 years of international customer service experience supporting chat (Financial domain).Excellent communication skills.Night shift and rotational weekly offTyping speed of at least 50 WPM with 90% accuracy5 days working and 2 days off.Salary: Up to 5 LPAWork Location: DLF...

  • Performance Marketing

    2 weeks ago

    Greater Bengaluru Area, IN Deconstruct Full time

    JD - Associate - Ecommerce ADs (Amazon & Flipkart)About Deconstruct: Deconstruct is a performance-driven, science-backed skincare brand based in Bengaluru, India. We simplify skincare using transparency, data, and proven ingredients. With a strong presence in India’s D2C and marketplace ecosystem, we’re looking for an analytical and detail-oriented...

  • Cloud Network Architect

    2 weeks ago

    Greater Bengaluru Area, IN Oracle Full time

    Preferred Qualifications - An IaaS Principal Cloud Architect, Networking is expected to possess strong Networking and consulting skills and contribute to the physical/logical infrastructure architecture design, review and implementation of Projects. This job requires the ability to work in a flexible schedule up to midnight India time to overlap with the US...

  • MES Siemens OpsCenter/Camstar

    1 week ago

    Greater Bengaluru Area, IN Capgemini Engineering Full time

    Job Description IT Expert experienced in MES with special emphasis on Siemens OpsCenterResponsibilitiesTake care of service requests and issue resolution for various running OP center systemsInteract with customers and stakeholders on issue resolutionShiftwork required: early shift and late shift will be required, no night shift.On call service required from...