Customer Care Associate

Key areas of Responsibility:
Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for Order Entry, Cash & Billing and handling Insurance.

Main Job Tasks:

- Provide general information on services offered by the hospital.
- Directs guests, patients, relatives and vendors to the appropriate departments or staff.
- Responsible for Order Entry, Cash & Billing and handling Insurance.
- Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.

Is responsible for the console:

- Handles all external & internal incoming calls across the hospital.
- Telephonic appointments for consultants are taken.
- Takes messages for staff & consultants.

Is responsible for Outpatients:

- Registers Patients / Customers.
- Screen patients and assign to the appropriate consultants.
- Accompanies/directs patients to various departments/nursing stations.
- Moves charge sheets to various departments.
- Ensures that bills are paid and medicines are collected.

Is responsible for Inpatients:

- Admissions from OPD & ER / Emergency Admissions.
- Getting the consent form signed by the inpatient relatives.
- Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc.
- Provides information on top up deposits to customers and follows up and ensures that deposits are collected.
- Visits patient rooms on a daily basis.

Heath Screens:

- Assists in the health check for corporate/non corporate.

Order Entry:

- Ensure all items mentioned on the charge sheet are charged to the patient.
- Ensure all items are billed from the correct departments
- Any discrepancies are brought to the immediate attention of the Customer Care Executive
- Coordinate with consultants to charge the correct consultant fee to the patient.
- Ensure that patients waiting time is reduced at the order entry counter.

Billing & Handling Cash:

- Ensure receipts are made for all payments received
- Ensure that patients waiting time is reduced at the cash counter.
- Insurance:

- Keep the patient updated on the status of their cashless facility.
- Ensure timely reply to all queries from the TPA in co-ordination with our consultants.
- Ensure collection of non-medical expenses or any such expenses which are not covered by the corporate or TPA before patient leaves premises.
- Ensure all original documents along with the bills are retained by us for claiming the same from respective TPA / Corporate.

Others:

- Compiles and monitors bed status reports.
- Reports any incidence that occurs at the facility to the Supervisor/Customer Care Manager.
- Ensure visitors adhere to the companies visiting hours.
- Arranges for baggage handling and other services requested by patients and relatives.
- Assists patients with wheel chair or any other requirements.
- Arranges for incoming and outgoing courier / letters to be dispatched.
- Assists in camps, health check programs, CME's etc.
- Participates in educational programs and in-service meetings.
- Graduate [Freshers] with exceptional communication skills written and verbal [ Kannada + English + Hindi ]
- PUC / 12th Pass / Under Graduate (with minimum 1 year of relevant experience in Hospital, Clinics, Diagnostic Centre)
- Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.
- Please super scribe as "Application for the post of Patient Care / Customer Care Relations, Billing and Insurance Junior Associate / Associate at Manipal Hospital - Mysore" in Subject column when writing / sending / forwarding E-mail.
- Work Location - Mysore - Karnataka - India.

Note* Incumbent should be flexible to work for rotational and night shifts.

**Salary**: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mysore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- Hindi, Kannada, English, Bengali, Oriya, Tamil, Telugu (required)

**Speak with the employer**
+91 9886300305
- Health insurance