Customer Care Associate

Key areas of Responsibility: Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for Order Entry, Cash & Billing and handling Insurance. Main Job Tasks: - Provide general information on services offered by the hospital. - Directs guests, patients, relatives and vendors to the appropriate departments or staff. - Responsible for Order Entry, Cash & Billing and handling Insurance. - Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water. Is responsible for the console: - Handles all external & internal incoming calls across the hospital. - Telephonic appointments for consultants are taken. - Takes messages for staff & consultants. Is responsible for Outpatients: - Registers Patients / Customers. - Screen patients and assign to the appropriate consultants. - Accompanies/directs patients to various departments/nursing stations. - Moves charge sheets to various departments. - Ensures that bills are paid and medicines are collected. Is responsible for Inpatients: - Admissions from OPD & ER / Emergency Admissions. - Getting the consent form signed by the inpatient relatives. - Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc. - Provides information on top up deposits to customers and follows up and ensures that deposits are collected. - Visits patient rooms on a daily basis. Heath Screens: - Assists in the health check for corporate/non corporate. Order Entry: - Ensure all items mentioned on the charge sheet are charged to the patient. - Ensure all items are billed from the correct departments - Any discrepancies are brought to the immediate attention of the Customer Care Executive - Coordinate with consultants to charge the correct consultant fee to the patient. - Ensure that patients waiting time is reduced at the order entry counter. Billing & Handling Cash: - Ensure receipts are made for all payments received - Ensure that patients waiting time is reduced at the cash counter. - Insurance: - Keep the patient updated on the status of their cashless facility. - Ensure timely reply to all queries from the TPA in co-ordination with our consultants. - Ensure collection of non-medical expenses or any such expenses which are not covered by the corporate or TPA before patient leaves premises. - Ensure all original documents along with the bills are retained by us for claiming the same from respective TPA / Corporate. Others: - Compiles and monitors bed status reports. - Reports any incidence that occurs at the facility to the Supervisor/Customer Care Manager. - Ensure visitors adhere to the companies visiting hours. - Arranges for baggage handling and other services requested by patients and relatives. - Assists patients with wheel chair or any other requirements. - Arranges for incoming and outgoing courier / letters to be dispatched. - Assists in camps, health check programs, CME's etc. - Participates in educational programs and in-service meetings. - Graduate [Freshers] with exceptional communication skills written and verbal [ Kannada + English + Hindi ] - PUC / 12th Pass / Under Graduate (with minimum 1 year of relevant experience in Hospital, Clinics, Diagnostic Centre) - Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary. - Please super scribe as "Application for the post of Patient Care / Customer Care Relations, Billing and Insurance Junior Associate / Associate at Manipal Hospital - Mysore" in Subject column when writing / sending / forwarding E-mail. - Work Location - Mysore - Karnataka - India. Note* Incumbent should be flexible to work for rotational and night shifts. **Salary**: ₹15,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Night shift - Rotational shift Supplemental pay types: - Overtime pay Ability to commute/relocate: - Mysore, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - Customer Service: 1 year (required) **Language**: - Hindi, Kannada, English, Bengali, Oriya, Tamil, Telugu (required) **Speak with the employer** +91 9886300305 - Health insurance