Agm - Network Analytics

1 day ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 32750- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

Network Insights Analytics

**Job Level/ Designation
M2

**Function / Department**

CXX - Network Analytics

**Location**

Mumbai

**Job Purpose**

Responsible for the Network and Customer Experience management

**Key Result Areas/Accountabilities**
- Responsible for monitoring the customer experience through different platforms
- Create trends/insights from captive/crowd sources on customer/network experience
- Automation of reports and data collection
- Ensure the validity and authenticity of the data from different sources
- Interface with different stake holders like SNOC/Network operations

**Core Competencies, Knowledge, Experience**
- Overall knowledge of the network architecture and systems
- Knowledge of analytical tools and network performance management systems
- Knowledge of software solutions scripting, databases, etc.
- Engineering Degree with 10+ years of experience on Analytics/Customer Experience management.
- Getting insights on network/customer experience using different data sources
- Accurate and timely reporting of data

**Must have technical / professional qualifications**

BE - Computers/Telecom

MBA - Optional

Data Analytics - Optional

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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