Customer Engagement Executive
4 days ago
**Experience**: 0-1 Years Experience
**Location**: Raniwala jewellers, Hawa Sadak, Jaipur (Onsite)
Roles & Responsibility:
**Lead Engagement**:
- Respond promptly and professionally to Direct Messages (DMs) across social media platforms.
- Initiate and maintain conversations with potential leads to guide them toward the sales funnel.
**Customer Interaction**:
- Provide accurate and engaging information about products and services in line with brand guidelines.
- Handle initial-level customer queries, ensuring they feel supported and valued.
**Coordination**:
- Collaborate with the Virtual consultant team to escalate qualified leads for further follow-up.
- Maintain proper records of conversations and leads in the system for tracking purposes.
**Brand Representation**:
- Act as the first point of contact for online customers, ensuring a positive and professional brand image.
- Use creative and clear language to engage customers while aligning with the brand's tone of voice.
**Improvement & Feedback**:
- Gather insights from customer interactions and provide suggestions to improve engagement strategies.
**Requirements**:
- Freshers with a strong command of English.
- Presentable, with excellent communication and interpersonal skills.
- Ability to multitask and work effectively in a fast-paced environment.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- What is your current CTC ? ( If working )
- What is your expected salary?
- How soon you can join us ?
**Experience**:
- total work: 1 year (required)
Work Location: In person
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