Customer Relationship Executive

2 days ago

Katargam Surat Gujarat, India Suvit Fintech Pvt Ltd Full time

**Location**: Surat

**Experience**: 0 - 2 years

**Role Overview**

**Key Responsibilities**
- Understand and resolve user queries efficiently and empathetically.
- Maintain high support quality standards and quick response times.
- Guide users through onboarding, troubleshooting, and feature usage.
- Document recurring issues and help update internal knowledge base, FAQs, and canned replies.
- Analyze chat logs and user feedback to identify pain points and improve workflows.
- Collaborate closely with the technical and product teams to address issues and align updates with customer communication.
- Assist in updating and enhancing AI chatbot flows and correcting inaccurate responses.
- Contribute ideas to improve the overall customer experience and support processes.

**Requirements**:

- Strong written and verbal communication in English and Hindi.
- Willingness to start with voice support before moving fully into chat support.
- Basic understanding of SaaS platforms or accounting tools (training will be provided).
- Good writing skills for support materials like FAQs and help guides.
- Analytical thinking to assess support data and drive improvements.
- Must be based in Surat or willing to relocate.
- Interest in AI, automation, or chatbot technologies is Plus
- Familiarity with tools like Freshdesk, Intercom, Google Sheets, or similar.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Work Location: In person

  • Sales Executive

    5 days ago

    Surat, Gujarat, India The Executive Full time

    **Job Opportunity: Sales Executive cum Lead Generator** **Location: Surat / Vapi / Mumbai / Ahmedabad** Key Responsibilities: - **Market Research**: Regular visits to the market to analyze trends and competitor activities. - **Lead Generation**: Identify and collect potential leads through customer, vendor, and industry interactions. - **Trend Analysis**:...

  • Customer Relationship Executive

    2 weeks ago

    Surat, Gujarat, India Seven Moon's Advisory Full time

    LOCATION : MAJURAGATE, SURAT POST : CUSTOMER RELATIONSHIP EXECUTIVE (Female Only) SALARY : 12K TO 25K INDUSTRY : INTERNATIONAL MANAGEMENT SERVICES EXPERIENCE : 0 TO 1 YR TIME : 01:00 PM 10:30 PM & 01:30 TO 11:00 PM REQUIRE SKILLS: - TEAM PLAYER SKILLS - FLUENT ENGLISH - MS WORD & EXCEL - CLIENT CORDINATION - IMMEDIATE JOINING CALL ON 6353347608 Pay:...

  • Customer Success Executive

    7 days ago

    Katargam, Surat, Gujarat, India Suvit Fintech Pvt Ltd Full time ₹ 18,00,000 - ₹ 25,20,000 per year

    Experience: 1–3 YearsLocation: Infinity Tower, Opposite Railway Station, SuratDepartment: Customer Success /Sales /SupportEmployment Type: Full-timeAbout the RoleWe are looking for a proactive and customer-focused Renewal Executive to manage client renewals, post-sales relationships, and ensure the smooth continuation of subscriptions or service contracts....

  • Customer Relationship Executive

    2 days ago

    Surat, Gujarat, India 963e438e-02e2-4131-ba0a-04bd6cfdc2b3 Full time US$ 30,000 - US$ 60,000 per year

    Company DescriptionPeregrine Pipe specializes in manufacturing and supplying high-quality Rigid PVC and UPVC pipes designed for durability and long-lasting performance. Our products are crafted using the best materials to meet customer expectations and demands. By emphasizing quality and reliability, we aim to deliver superior piping solutions that meet...

  • Customer Relationship Executive

    5 days ago

    Surat, India Nanavati Renault Full time

    **Job Title**:Customer Relationship Executive (CRE) - Auto Industry **Summary**: A CRE in the Auto Industry nurtures customer relationships, assists in sales, and ensures satisfaction. Responsibilities include engagement, product knowledge, and effective communication. **Key Responsibilities**: - Engage and assist customers. - Provide product...

  • Customer Relationship Executive

    2 weeks ago

    Surat, Gujarat, India Anantam HR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryThe Customer Relationship Executive will be responsible for managing client interactions, ensuring customer satisfaction, and maintaining accurate records using advanced Excel skills. The role requires strong communication, follow-up, and reporting abilities to support both sales and operations teams.Key ResponsibilitiesBuild and maintain strong...

  • customer relationships executive

    7 days ago

    Surat, Gujarat, India Anantam HR Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Customer Relationship Executive – OEMJob Summary:We are seeking a proactive Customer Relationship Executive (OEM)to manage client coordination, order processing, and reporting. The ideal candidate must possess strong communication skills, excellent follow-up ability, and advanced expertise inExcel (Pivot, VLOOKUP, MIS reporting)to ensure...

  • Customer Relationship Executive

    3 days ago

    Surat, India Solid Blacks InfoTech Full time

    **Responsibilities**: - **Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan...

  • Customer Relationship Executive

    6 hours ago

    Surat, Gujarat, India Kezan consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Relationship Executive Department: Retail Sales Type: Permanent Company Description: TBZ LTD. Is one of the pioneers in Indian Jewellery Industry since 1864. With around 37stores across Pan India and counting more. To know more you can visit our web page. Job Description: Responsible for proper counter display of jewellery. Responsible...

  • Customer Relationship Executive

    1 week ago

    Surat, Gujarat, India Anantam Hr Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Looking for a Customer Relationship Executive (OEM) to manage client coordination, order processing & MIS reporting. Must have strong communication skills and Excel expertise (Pivot, VLOOKUP). Location: Surat.