Front Desk Assistant

1 day ago

Kochi Kerala, India Aives Australia Full time

Freshers Required. Front Desk Assistant roles and responsibilities include:
1. **Greeting and Welcoming Guests**:

- Warmly greet and welcome visitors upon arrival.
- Direct visitors to the appropriate departments or personnel.
- Maintain a friendly and professional demeanor at all times.

2. **Managing the Front Desk Area**:

- Ensure the front desk area is tidy and presentable with all necessary materials (e.g., pens, forms, and brochures).
- Monitor the reception area to maintain an organized and professional environment.

3. **Answering and Directing Phone Calls**:

- Answer, screen, and forward incoming phone calls to the appropriate department or individual.

4. **Scheduling and Managing Appointments**:

- Manage calendars by scheduling meetings, appointments, or interviews.
- Coordinate with staff members to confirm availability and notify them of upcoming meetings.

5. **Handling Inquiries**:

- Respond to general inquiries from visitors or clients regarding the organization's services or products.
- Provide accurate information and handle customer complaints or direct them to the relevant department for resolution.

6. **Receiving and Sorting Mail/Packages**:

- Handle incoming and outgoing mail, packages, and deliveries.
- Sort and distribute incoming correspondence and packages to the appropriate departments or personnel.

7. **Maintaining Customer Service Database**:

- Record customer information and feedback details.
- Update CRM (Customer Relationship Management) systems with relevant information after each call.
- Maintain detailed records of calls and conversations for future reference.

8. **Administrative Support**:

- Manage inventory of office supplies and place orders when necessary.

9. **Coordinating Communication**:

- Serve as the main point of contact for internal communication between staff and departments.
- Relay messages promptly and accurately to the relevant individuals or departments.

10. **Customer Relationship Management**:

- Build a positive relationship with clients and visitors by providing a high level of customer service.
- Address customer concerns or complaints in a polite and professional manner.

11. **Security Awareness**:

- Maintain awareness of the security procedures and ensure that unauthorized persons do not access restricted areas.
- Report any suspicious activity or security concerns to the appropriate personnel.

12. **Assist in Event Coordination**:

- Assist with the preparation and coordination of office events, meetings, or conferences.

Pay: ₹10,000.00 - ₹13,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)
- Malayalam (preferred)

Work Location: In person

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