
Client Relations Executive
2 weeks ago
**Clinic Follow-up Officer - Roles & Responsibilities**
1. **Patient Follow-up**
- Call or message patients for follow-up appointments as per schedule.
- Remind patients about pending investigations, treatments, or reviews.
- Maintain a follow-up tracker to ensure no patient is missed.
2. **Appointment Coordination**
- Assist patients in rescheduling missed follow-ups.
- Coordinate with the front desk and doctors for smooth appointment flow.
3. **Communication & Feedback**
- Collect patient feedback after consultations or treatments.
- Escalate concerns or negative feedback to management promptly.
4. **Marketing Support**
- Encourage happy patients to give testimonials or online reviews.
- Coordinate for before/after pictures if required (in clinics offering such treatments).
- Assist in updating Google page or social media with follow-up success stories.
5. **Daily & Monthly Reporting**
- Submit a daily report of follow-up calls/messages.
- Share monthly summaries: number of patients followed up, conversion to visits, pending follow-ups, etc.
6. **Team Coordination**
- Work closely with doctors and receptionists to align follow-up priorities.
- Attend regular meetings to update about follow-up status and challenges.
7. **Problem Solving**
- Handle patient concerns regarding follow-ups with empathy and clarity.
- Offer solutions like home visits, video calls, or rescheduling if necessary.
Pay: From ₹15,774.18 per month
Schedule:
- Fixed shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- Client Relations Executive: 2 years (required)
**Language**:
- English, Punjabi, Sirhind (required)
**Location**:
- Jalandhar, Punjab (required)
Work Location: In person
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