Client Relationship Manager

2 days ago

Jalandhar, Punjab, India Roschcrete Technologies Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Client Relationship Manager

  • Job Description: We are looking for a dedicated and personable Client Relationship Manager to nurture long-term relationships with our clients. The ideal candidate will serve as a key link between the company and its clients, ensuring smooth communication, exceptional service delivery, and continuous client satisfaction. This role requires strong interpersonal skills, strategic thinking, and a proactive approach to client engagement.

  • Job Responsibilities:

1.Client Relationship Management

a)Serve as the primary point of contact for all client communications and queries.

b)Build and maintain strong, trust-based relationships with new and existing clients.

c)Understand client goals, challenges, and expectations to provide effective solutions.

d)Conduct regular follow-ups and feedback sessions to ensure satisfaction and retention.

2.Project Coordination & Support

a)Collaborate with internal teams (design, technical, operations, and accounts) to ensure project alignment and timely delivery.

b)Track project milestones, deliverables, and updates, keeping clients informed at every stage.

c)Ensure all client requirements are accurately documented and executed.

d)Assist in managing timelines, approvals, and escalations efficiently.

3.Business Growth & Strategy

a)Identify opportunities for upselling, cross-selling, and business expansion within existing client accounts.

b)Contribute to developing client engagement strategies that strengthen long-term partnerships.

c)Support management in client presentations, proposals, and negotiations.

d)Maintain and update the client database using CRM tools for reporting and performance tracking.

4.Performance Monitoring & Reporting

a)Prepare periodic reports summarizing client interactions, project status, and satisfaction levels.

b)Analyze feedback and suggest improvements to enhance service quality.

c)Monitor client account performance and identify areas for optimization.

  • Job Requirements:

1.Excellent verbal and written communication skills.

2.Strong interpersonal and relationship-building abilities.

3.Ability to multitask and manage multiple client accounts simultaneously.

4.Strategic and analytical mindset with attention to detail.

5.Proficiency in MS Office Suite and CRM software.

6.Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

7.2–5 years of experience in client relationship management, customer success, or business development.

8.Prior experience in the architecture, construction, or design industry will be a plus.

Job Type: Full-time

Pay: ₹20, ₹40,000.00 per month

Work Location: In person

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