Avp - Operations Support Gsc's

**Business: WPB - Fraud Operations**

**Open positions: 1**

**Role Title: AVP - Operations Support**

**GCB: 5**

**Location **_(Country / City):_**_ Bangalore_**

**Recruiter Name: Akshay Sinha Kumar**

**The Opportunity**:
Fraud Operations team is an integral part of WBP Credit Control Services. The Fraud Operations team deals with Fraud Prevention, Detection & Mitigation processes, constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk. The team comprises several global processes which support the global businesses across all regions of the group.

**What you’ll do**:
**Principal Accountabilities: Key activities and decision making areas**

**Impact on the Business [COMPLETE 3-4 AREAS]**
- Accelerate the delivery of Global projects, in driving cost efficiency. Lead all migrations to GR sites as the Project Lead, helping to work through roadblocks and address show-stoppers.
- Continuous improvement in OOE and performance against Global Operating Metrics.
- Assess and identify potential to drive process improvement, rationalisation and consolidation of work from different regions, implement solutions to enhance contribution by Operations
- Report on relative contribution of GSCs, make recommendations to enhance performance and reduce variances
- Coordinate execution of initiatives across GR Fraud Operations by supporting the Head of GR Fraud Operations, measuring results and reporting progress to all stakeholders.
- Support the GR Head of Fraud Ops to develop tactical plans to meet cost saves & financial targets for the year. Lead Headcount management & AOP governance for all Fraud Ops sites
- Develops direct reports and ensures accuracy of the reports, programs and projects that are created within the team.

**Customers / Stakeholders [COMPLETE 3-4 AREAS]**
- Deliver outstanding customer service to all stakeholders. Liaise and work with both Regional and GSC Ops and Fraud Risk colleagues to ensure the best possible experience and outcomes for customers and Function.
- Adapt and share best practices/ success stories from Fraud Operations standpoint across GSCs and Regions.
- Coordinate activities with COO team and Global Service Leads for Fraud Ops.
- Demonstrate the ability to organize and prioritize activities to ensure the role develops momentum through a series of quick wins
- Maintain effective relationships with site leadership team and central global utility teams i.e. IT systems support
- Local change support when introducing new interventions/procedures

**Leadership & Teamwork [COMPLETE 3-4 AREAS]**
- Work as part of an integrated GR Fraud Operations Team
- Proactively support Fraud Ops teams through direct and indirect actions beyond any suggested, or prescribed, activities particular to this role
- Be a positive and visible role model, acting as an ambassador for GR Fraud Ops
- Display courageous integrity in all dealings
- Assist in driving the employee engagement to above best in class.
- Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners

**Operational Effectiveness & Control [COMPLETE 3-4 AREAS]**
- To continually reassess the operational risks associated with and inherent in the business, taking account of changing economic or market conditions, global standards, legal and regulatory requirements, operating procedures and practices, and the impact of new technology
- In conjunction with Ops Risk & Compliance, implement the Group Compliance Policy.
- Will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
- Support in managing MAPs and HELIOS, working closely with the Fraud Ops Risk teams
- Maintain HSBC Internal Control standards, including the timely implementation of internal & external audit points together with any issues raised by external regulators
- Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a full supporting documentation as required

**Management of Risk (Operational Risk / FIM requirements)**

To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

**Observation of Internal Controls (Compliance Policy / FIM requirements)**

To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the bu