Chat Support Executive

1 week ago

Mohali Punjab, India Apptunix Full time

Apptunix is a leading Mobile App & Web Solutions development agency, based out of Texas, US. The agency empowers cutting-edge startups & enterprise businesses, paving the path for their incremental growth via technology solutions. Established in mid-2013, Apptunix has since then engaged in elevating the client's interests & satisfaction through rendering improved and innovative Software and Mobile development solutions. The company strongly comprehends business needs and implements them by merging advanced technologies with its seamless creativity. Apptunix currently employs 250+ in-house experts who work closely & dedicatedly with clients to build solutions as per their customers' needs.

**Roles and responsibilities**:

- Responding promptly to customer and genrate leads from website traffic.
- Communicating with customers through various channels.
- Acknowledging and resolving customer quaires.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Qualifications**:

- Proven customer support experience
- Customer orientation and ability to convert leads from website traffic
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred

Schedule:

- Monday to Friday
- Night shift

Work Location: In person

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