Customer Support Agent

2 weeks ago

Remote, India Super Scholar Full time

**Job Summary**:
Join our customer support team to handle inquiries via WhatsApp, live chat, and social media for a leading hair transplant clinic. When chat is unavailable, you will also assist with customer calls. This role provides an opportunity to help clients on their hair restoration journey.

**Key Responsibilities**:

- Respond to customer inquiries via WhatsApp, live chat, and social media (Facebook, Instagram, etc.).
- Provide information on hair transplant procedures, pricing, and consultations.
- Assist customers with booking consultations and follow-ups.
- Handle inbound calls when chat or social media support is unavailable.
- Build positive relationships with potential and existing customers.
- Maintain accurate records of customer interactions.

**Required Qualifications**:

- Experience in customer service or social media management, ideally in healthcare or beauty.
- Strong communication skills and a professional, friendly tone.
- Ability to manage multiple inquiries across different platforms.
- Ability to handle customer calls when needed.

**Personal Attributes**:

- Empathetic, customer-focused, and solution-oriented.
- Calm and professional under pressure.
- Strong multitasking skills.

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹320,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Night shift

Application Question(s):

- Have you handled social media message before?
- Do you have a proper work from home setup With laptop and wifi?
- Have you worked in chat process before?
- Shift timing 10 to 7pm or 4pm to 1am is ok?

**Experience**:

- Customer suppot: 1 year (required)

Work Location: Remote

**Speak with the employer**
+91 8081474172

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