Customer Service

3 days ago

Hyderabad, India HungryBird Consulting Services Pvt Ltd Full time

Greetings from **Hungrybird consulting services Pvt Ltd ** We're hiring **Customer service for one of the most leading bank in India.** We have multiple positions in the banking sector as given below: **1.RPM - Collection** **2. Phone Banking** **3. Classic on phone** **4. Prime Channel** **5. Virtual sales** **Qualification**:Any graduate **Freshers are welcomed** **Roles and responsibilities**: Customer Service - Handling customer queries Cautiously and Politely. Understand the need of customer and Handle professionaly. Ensure First call resolution. Promore Bank products as and when Opportunity exits. Rigorous Follow up with the customers to Settle their dues. Maintain data Base of the default customers and publish MIS. Follow up with Vendor Agency and Field executives. Handling Credit Card collection calls (Outbound ). Product level Unit, Value, Income, Target achievement. Monthly productivity. Should achieve the daily/ monthly call connects. Dialer Hygine_ interaction time on system, correct tagging in Dialer on customer interaction. Audit and compliance _TSE is required to adhere to all laid down guidelines for Calling Product sourcing Product processing Curing of rejects. Monitoring cancellations. Educate the customer on the digital products of the Bank.Show the value and convenience in usage of the digital products. Ensure all tele calling and product regulatory compliance are adhered, and Sales is completed. **Skills required**: Decent Communication skills English and regional Language. Adopt to work in rotational shifts and Sundays. Willing to cross sell in aggressive / result oriented environment. Positive attitude. Effective interaction or communication with the customer. Should have Banking products knowledge. Should have a flair for Marketing / Telesales. Candidature should be graduate in any stream. Please furnish the below mentioned details, that would help us expedite the process. PLEASE MENTION RELEVANT POSITION IN SUBJECT LINE OF THE EMAIL Example: " KRISHNA - HR MANAGER - 7YRS - 20DAYS NOTICE" Name: Total experience: Notice period: Current Salary: Expected Salary: Hope to receive response at the earliest. **Thanks and Regards** **Shivani** **Salary**: ₹13,000.00 - ₹35,000.00 per month **Benefits**: - Flexible schedule - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) **Speak with the employer** +91 8328176357

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