Customer Support Executive

3 days ago

Neelankarai Chennai Tamil Nadu, India Farwood Industries Limited Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate and timely information regarding products, services, orders, and troubleshooting.
- **Issue Resolution**:

- Identify customer concerns and provide effective solutions in a calm, professional manner.
- Escalate complex issues to higher-level teams or managers when necessary.
- **Product Knowledge**:

- Maintain an in-depth understanding of the company’s products and services.
- Guide customers through product features and usage instructions.
- **Documentation and Reporting**:

- Log customer interactions, issues, and resolutions into the CRM system.
- Generate reports for management on common customer concerns or trends.
- **Feedback and Improvement**:

- Collect customer feedback and suggestions to help improve the service or product offerings.
- Collaborate with other teams (like sales or technical support) to improve customer experience.
- **Customer Satisfaction**:

- Ensure a high level of customer satisfaction and strive to exceed customer expectations.
- Follow up with customers to confirm that their issues were fully resolved.
- **Compliance**:

- Adhere to company policies, procedures, and standards when interacting with customers.

**Required Skills**:

- Excellent verbal and written communication skills.
- Problem-solving abilities and attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Patience and empathy in customer interactions.

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

**Education**:

- Secondary(10th Pass) (preferred)

**Location**:

- Neelankarai, Chennai, Tamil Nadu (required)

Work Location: In person

**Speak with the employer**
+91 9094692262
Application Deadline: 27/02/2025
Expected Start Date: 26/02/2025

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