Process Associate

**Reports to**:Team Leader**:
**Category**:FTE**:
**Location**:Chennai**:
**Unit/ Division/ Department/ Section**:Future Pipe Industries Services Private Limited**:
**JOB PURPOSE**:
To perform operational tasks in the relevant domain for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality and customer experience.

Role based operational domain function and related scope: - F&A - Accounts Payable

***:
**KEY ACCOUNTABILITIES**:
**PROCESS MANAGEMENT***
- Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.
- Identify opportunities for process improvements and contribute to implementation of effective solutions
- Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
- Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.

**KNOWLEDGE MANAGEMENT**
- Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards
- Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work
- Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools

**EFFECTIVE COMMUNICATION**
- Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner
- Prepare and present documents and reports that can be well understood and as per FPIG standards

**TEAMWORK**
- Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
- Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks

**CUSTOMER RELATIONSHIP**
- Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
- Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.

***ACTIVE LEARNING AND EYE FOR DETAIL**
- Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
- Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.

***SPAN OF Communication**:

- Internal: process experts, operations managers, director
- External: business stakeholders

**Job relevant information (BOUNDARIES & DECISION-MAKING AUTHORITY)**
- processes supported: as per operational function and domain scope
- countries supported: Americas, EMEA, GCC and Asia
- performs tasks as per process manuals, instruction guides and sops in the relevant domain
- works under the direct supervision of the operations manager and with the support and guidance of process experts
- collaborates with members of his / her team and other teams
- accounts payable
- preparation for provisions, accruals, etc.
- good understanding of invoice processing/validations
- po & non-po
- good understanding of invoice handling in case of exceptions
- handling business stakeholders / vendor query & resolve them
- vendor payment preparation
- vendor account reconciliation
- through knowledge of regional specific tax systems
- basic knowledge of GST, vat etc.
- is able to work with team and with high volume inflow of invoices
- good exposure to Indian and global accounting practices.

**Skills**:
**Work Experience**:

- 0 - 3 years of experience in Shared Services for a Global Company

**Industry Experience**:

- Financial / KPOs / BPOs industry experience preferred, specifically in the areas such as role-based domain expertise, F&A - Accounts Payable.

**Education**:

- Master’s / Bachelor’s Degree in Commerce / Business Administration or equivalent

**Language**:

- English

**Customer Management**:

- Understanding of diverse stakeholders and Cross-Cultural Sensitivity

**COMPETENCIES**

Business / Functional
- Process Knowledge, understanding of SLAs
- Domain knowledge in the areas specific to the respective domain role.

Technical
- ERP and System Exposure (Like BAAN, Ariba, PeopleSoft, SRM, SAP, MS-Outlook, MS-Access)

Non-Technical / Behavioral
- Basic Analytical Skills
- Attention to Detail
- Basic Presentation & Communication Skills
- Role Model - FPIG Values and Ways of Working
- Positive attitude for learning
- Proactive approach and Demonstrate Initiative
- Quality Mindset
- Team Player
- Understanding of Business