Sales Officer Fmcg

1 day ago

Madurai Tamil Nadu, India THE COVAI CAREERS Full time

We are hiring a **sales office**r in an ice cream shop, typically refers to a small space dedicated to managing administrative tasks related to the business's sales and operations. While the front-of-house staff (such as cashiers and servers) handle customer interactions and product sales, the sales office is focused on back-end operations, business management, and sales performance. **Sales Office Description**: - **Location**: The sales office is usually positioned away from the customer-facing area, though in some cases, it may be located near the point of sale to facilitate easy access to sales data and customer orders. It should be in a quieter part of the shop to maintain focus and reduce disruptions. - **Size and Setup**: The office doesn’t need to be large. It might include a desk, a computer, filing cabinets, and any necessary office supplies. It might also have a small meeting area if needed for team discussions. Essential equipment would include a POS (Point of Sale) system, cash register, inventory tracking tools, and possibly a telephone for handling customer queries and supplier communication. **Responsibilities of the Sales Office**: - **Sales Tracking & Reporting**: - Monitor daily, weekly, and monthly sales reports. - Track the performance of different products (e.g., specific flavors or menu items). - Analyze sales trends and identify popular products and peak sales periods. - Adjust pricing, promotions, and inventory levels based on sales data. - **Inventory Management**: - Oversee inventory of ingredients, supplies, and packaging (such as cones, cups, and napkins). - Ensure that stock levels are sufficient and reorder ingredients and products as needed. - Manage stock rotation to prevent wastage, especially in a perishable business like ice cream. - **Financial Management**: - Handle daily cash flow and reconcile cash registers at the end of shifts. - Process invoices from suppliers and handle accounts payable. - Track expenses (e.g., supplies, utilities) and ensure that the shop operates within its budget. - **Customer Service Support**: - Assist with customer complaints or special requests that require managerial attention. - Oversee loyalty programs or any promotional offers (e.g., discounts, coupons). - Manage online orders or delivery service operations if applicable. - **Employee Management**: - Maintain employee schedules and track hours worked. - Handle payroll and ensure proper compensation for the staff. - Manage training for new staff or any ongoing staff development. - **Marketing & Promotions**: - Coordinate seasonal promotions or special offers to drive sales (e.g., discounts for holidays or "buy one, get one free" deals). - Work with the marketing team (if applicable) to design flyers, social media campaigns, and special events to boost business visibility. - Oversee loyalty programs or customer engagement strategies. - **Compliance and Licensing**: - Ensure that the business complies with food safety regulations and health codes. - Maintain necessary business licenses and certifications. - Stay up-to-date on local laws regarding operating hours, food handling, and other regulations. Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person

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