Customer Service Executive
3 days ago
**Job Title**: Customer Service Executive (1-2 Years Experience)
**Location**: Mohali, Punjab
**Type**: Full-Time | Night Shift
**About the Role**:
**Key Responsibilities**:
- Resolve customer queries efficiently and professionally within defined timelines
- Maintain service quality and adhere to company policies and customer service standards
- Collaborate with team members and escalate complex issues when necessary
- Work in rotational night shifts as per business requirements
**Requirements**:
- 1-2 years of experience in a BPO or customer service environment
- Strong communication skills in English - both verbal and written (mandatory)
- Basic knowledge of CRM tools and customer service software
- Ability to multitask and remain calm under pressure
- Willingness to work night shifts and rotational schedules
**What We Offer**:
- A supportive and professional work environment
- Skill development and continuous training opportunities
- Growth path into senior roles based on performance
- Competitive compensation and night shift allowance
**How to Apply**:
Work Location: In person
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