Customer Support Associate
3 days ago
Greetings from CII-MCC
We are looking for Customer support associate
Job role
- Be the Point of Contact: Answer inbound calls to provide exceptional customer service to consumers.
- Respond to inquiries about products and services, processing payments, or performing general account maintenance.
- Up-selling customers to new products or services may be encouraged.
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Strengthen relationships: Establish and maintain communication with the customer and/or team.
**Qualifications**:
- Excellent verbal and written communication skills; proficient reading skills
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
- Prior customer service experience a plus
**Job Types**: Full-time, Fresher
**Salary**: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Flexible shift
Ability to commute/relocate:
- Ernakulam, Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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