Customer Support Associate

8 hours ago

Ernakulam, India CII - Model Career Centre Full time

Greetings from CII-MCC

We are looking for Customer support associate

Job role
- Be the Point of Contact: Answer inbound calls to provide exceptional customer service to consumers.
- Respond to inquiries about products and services, processing payments, or performing general account maintenance.
- Up-selling customers to new products or services may be encouraged.
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Strengthen relationships: Establish and maintain communication with the customer and/or team.

**Qualifications**:

- Excellent verbal and written communication skills; proficient reading skills
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
- Prior customer service experience a plus

**Job Types**: Full-time, Fresher

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Flexible shift

Ability to commute/relocate:

- Ernakulam, Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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