Customer Service Associate
5 days ago
Resolve customer issues and provide accurate information in a timely manner.
- Maintain up-to-date knowledge of products and services to offer excellent support.
- Record customer information accurately in the system.
- Meet or exceed performance metrics such as quality, productivity, and attendance.
- Collaborate with team leads and other departments for process improvement.
- Follow communication “scripts” when handling different topics.
High school diploma or equivalent (Bachelor’s degree preferred).
- Excellent verbal and written communication skills.
- Basic computer knowledge and typing speed.
- Ability to handle pressure and multitask.
- Willingness to work in rotational shifts, including night shifts.
- Prior BPO experience is a plus but not mandatory.
**Job Types**: Full-time, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Commuter assistance
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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